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Retently Reviews & Insights

Score1 out of 10

2 Reviews and Ratings

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Community insights

TrustRadius Insights for Retently are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy-to-use software: Many users have praised Retently for its user-friendly interface, which simplifies the process of conducting Net Promoter Score surveys. The intuitive and well-thought-out design makes it easy to configure a campaign and launch it quickly. Users find that they can rely on the software for HighTech Low Touch customer segments.

Excellent support team: The high-touch support team offered by Retently is responsive, thorough, and often offers customized solutions to users' specific issues. This has been positively commented on by many reviewers who appreciate the level of assistance provided.

Flexible customization options: Retently's flexibility in allowing customization of NPS survey campaigns to fit users' preferences has been appreciated by various customers. They are pleased with how easily details are covered within the tool, making integration with other systems seamless.

Retently Reviews

1 Review

Bad Experience of The Product Service

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. In my experience, despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see, in my opinion, such arrogance in today's day and time.

Pros

  • Decent product
  • NPS
  • CSAT
  • Customer Success

Cons

  • Customer Service
  • Dashboard
  • API

Likelihood to Recommend

In my opinion, the customer service is a big let down. I think the product is decent. Imagine spending 3 weeks and not being supported for onboarding which, in my experience, is rarely seen in today's time. So we do not recommend the product
SN
Stevan Noronha
Co Founder in Corporate at FOXBOX RETAIL PRIVATE LIMITED (51-200 employees)
Vetted Review
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