Retriever Social Suite

Retriever Social Suite is a set of tools designed by Retriever to efficiently manage customer communication and maximize results on social media platforms. This suite of solutions is targeted at small to large-sized companies and is commonly used by marketing professionals, social media managers, customer service representatives, public relations professionals, and communication teams across various industries.

Key Features

Listen: According to the vendor, the suite includes a tool for monitoring and tracking social media conversations and publications. Users can gain insights by comparing current and previous results and benchmarking against competitors.

Engage: The suite provides a centralized platform for managing customer dialogues across all social media channels. It enables direct communication and sharing of customer dialogues within the organization, allowing for efficient collaboration. Users can delegate messages to team members, monitor real-time activity, and ensure quick response times.

Publish: The suite simplifies content management on social media platforms by allowing users to create, schedule, and publish content directly on their social media channels. It supports cross-channel publishing and customization of content for each platform. Additionally, it offers a calendar function for planning future publications and tracking their success.

Measure: According to the vendor, the suite includes a user-friendly tool for measuring the effectiveness of communication efforts and improving content. Users can access necessary data to optimize content and customer communication. It provides a quick overview of incoming messages and response time and enables efficient creation of reports to track team performance and identify areas for improvement.