RingCentral AI Receptionist

Score8.8 out of 10

9 Reviews and Ratings

What is RingCentral AI Receptionist?

The RingCentral AI Receptionist is a virtual assistant that handles real-world conversations, from answering customer questions to scheduling appointments.

Categories & Use Cases

AI Customer Service Agent

Vinay Lal View profile

AVP Head of Testing in Information Technology at Flash AI (51-200 employees)

Use Cases and Deployment Scope

At FlashAI, we have deployed it as an AI Receptionist as our primary front-line inbound call interface across our main numbers and to support queues. Since operating in the AI software sector, we keep evaluating AI tools with high scrutiny regarding intent accuracy, response latency, and failure handling. Here, it has helped us with replacing legacy, multi-tiered DTMF ("press 1 for sales") phone trees with conversational voice AI which has made a huge difference.

Pros

Conversion of sales using LLM trained bots
Zero drop call system, callback incase of drops
When the AI transfers a caller to a live engineer or team lead, it generates and attaches a concise summary of the caller’s intent and verified details. Saves 2 mins per call

Cons

Dashboard integrations

Return on Investment

Helped to reduce Manual dependency by 76%
Reduced call explained by previous agent by 2 mins which is 70% improved number
First-contact routing accuracy improved by roughly 25% compared to our previous static IVR menu

Usability

Alternatives Considered

RingEX

Other Software Used

RingEX, Adzooma, Bonsai by Zoom

Ricalyn Sumpay

Marketing Coordinator in Marketing at The CPA Dude (51-200 employees)

Use Cases and Deployment Scope

We receive quite a number of calls through RingCentral AI Receptionist, and many of them are high-value leads. Missing even one could mean losing a valuable opportunity. With a RingCentral AI Receptionist, I feel more at ease knowing that even when I’m handling another equally important task, there’s still a reliable front-line service available to answer and assist callers. It gives me peace of mind that no potential lead is left unattended.

Pros

It's great for appointment scheduling
24/7 reliable phone pick up
Good for follow ups, it closed me a deal once just for following up

Cons

Should not necessarily be mandatory, but rather an option we can use when needed. There are times when I’m not too busy and can personally answer calls
Minutes should exists even after transferring the call - from AI to human
Cheaper offers in the future

Return on Investment

From handling around 5 calls a day, we can now manage at least 30 calls.
It saves me time on follow-ups, allowing me to use my time more productively.
Since English is not my first language, it also saves me a lot of time when communicating with callers. I no longer have to spend as much time translating and organizing my thoughts because the AI can handle the communication for me.

Usability

Margaret Kimble-Baker

Margaret Kimble-Baker at Roof Partners LLC (11-50 employees)

Use Cases and Deployment Scope

RingCentral AI Receptionist helps address the is of missing important call after hours, and blocking spam or robot calls.
Having RingCentral AI Receptionist to answer after hour calls to make sure we don't lose any leads or emergency service calls.

Pros

Answering calls after hours.
Providing Business Hours and facility location.
Directing calls to correct departments,
Blocking Spam Calls

Cons

Allowing all users to easily add calls to be block from main line, verse just reporting number to block.

Return on Investment

Improve transfer calls to other departments fast.
Providing important information, before transfer calls.
Identifying and blocking spam and robot calls
Translation and conversion of voice message to text

RingCentral AI Receptionist

What is RingCentral AI Receptionist?

Categories & Use Cases