RingCentral AI Receptionist

The RingCentral AI Receptionist is a virtual assistant that handles real-world conversations, from answering customer questions to scheduling appointments.

The AI Receptionist learns an organization's services, policies, and processes to resolve calls, and keeps improving with every conversation. It will also learn who handles what across sales and service teams, and hands off each call with an attached call summary.

Users can customize intake questions, collect caller details, and sync responses to a CRM automatically—no manual data entry, no missed leads. The receptionist will automatically handle bookings, reschedule appointments, and send SMS follow-ups with the exact information or links callers request.