learning curve but so worth it
Use Cases and Deployment Scope
Rootly is integrated with teams and slack (which is the main form of communication for our remote organization) and is used for incident management and tracking. Rootly helps us stay centralized when incidents pop up through their clean interface and easy step management process so everyone can see any updates on all incidents in one place
Pros
- clear tracking
- step management, for where we are at in the process of resolving the issues (whose hands it is currently in to deal with the problem)
- centralized clear and easy communication to our organization
Cons
- while the interface provides great information and everything that you need, there can be a learning curve to understand what you are looking at
- having all notifications on for slack/teams can cause lots of notifications in a larger organization
- like any technology, there is room for error with feature issues or integrations issues
Likelihood to Recommend
Rootly is great for both remote companies and in-person, but especially well suited for remote. There is such a wide variety of functionalities that Rootly can offer, both internally for your company and externally for your customers. Rootly streamlines and centralizes a lot of data you may be keeping in separate spaces which could be excluding some memebers from being in the loop and adds additional time in your day tracking and organization information. Rootly makes everything real-time for our company through the integrations
