learning curve but so worth it
June 25, 2025

learning curve but so worth it

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rootly

Rootly is integrated with teams and slack (which is the main form of communication for our remote organization) and is used for incident management and tracking. Rootly helps us stay centralized when incidents pop up through their clean interface and easy step management process so everyone can see any updates on all incidents in one place

Pros

  • clear tracking
  • step management, for where we are at in the process of resolving the issues (whose hands it is currently in to deal with the problem)
  • centralized clear and easy communication to our organization

Cons

  • while the interface provides great information and everything that you need, there can be a learning curve to understand what you are looking at
  • having all notifications on for slack/teams can cause lots of notifications in a larger organization
  • like any technology, there is room for error with feature issues or integrations issues
  • streamlined communication for our entire business, one stop shop for incidents and their updates
  • Improved collaboration and engagement from our org
  • faster response times and more accurate reporting
great usability, bit of a learning curve with the product because there is so much information to digest and Rootly gives you lots of different angles and preferences for how you would like to see it displayed. For those with high tech skills its much easier but for those who are less tech savvy it can be overwhelming

Do you think Rootly delivers good value for the price?

Yes

Are you happy with Rootly's feature set?

Yes

Did Rootly live up to sales and marketing promises?

Yes

Did implementation of Rootly go as expected?

Yes

Would you buy Rootly again?

Yes

Rootly is great for both remote companies and in-person, but especially well suited for remote. There is such a wide variety of functionalities that Rootly can offer, both internally for your company and externally for your customers. Rootly streamlines and centralizes a lot of data you may be keeping in separate spaces which could be excluding some memebers from being in the loop and adds additional time in your day tracking and organization information. Rootly makes everything real-time for our company through the integrations

Rootly Feature Ratings

Incident Response Platforms
10.0
Company-wide Incident Reporting
10
Integration with Other Security Systems
10
Attack Chain Visualization
10
Centralized Dashboard
10
Machine Learning to Prevent Incidents
10
Live Response for Rapid Remediation
10

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