Ruby

The Ruby Virtual Receptionist Services aim to provide small to medium-sized businesses with live virtual receptionist support. According to the vendor, this solution acts as an extension of a business, facilitating connections with callers and ensuring satisfactory customer experiences. The product is intended for use in various professions and industries, including legal, home services, healthcare, financial services, and business services.

Key Features

Mobile App: The vendor offers a mobile app that allows users to manage their online presence from anywhere. According to the vendor, users can access chat transcripts, track usage, view reports, and perform other tasks using the app, which is optimized for iPhone and Android devices.

Custom Voicemail: The product includes a customizable voicemail system. Users can check voicemail recordings and transcripts instantly through the Ruby app or dashboard, as claimed by the vendor.

Extended Business Hours: Ruby provides customized after-hours call handling based on user instructions. The service operates 24/7/365, aiming to connect callers with the necessary assistance at any time, according to the vendor.

Bilingual Receptionists: The virtual receptionists provided by Ruby are bilingual and can communicate with clients in English or Spanish. The vendor states that the primary focus is to build trust and deliver exceptional experiences to callers.

Call Forwarding: Users have the option to forward calls to Ruby on a full-time, part-time, or as-needed basis. The vendor claims that Ruby can connect callers to users wherever they are, ensuring easy communication.

Appointment Scheduling: Ruby offers convenient scheduling for customers or clients. According to the vendor, the service integrates with the user's preferred calendaring system through their website, aiming to avoid double-bookings.

Lead Qualification & Intake: Ruby captures potential new customers while screening out solicitors and unwanted calls. According to the vendor, when users are available, Ruby can transfer leads for immediate service, and when users are unavailable, Ruby can qualify leads.

Robocall Filtering: Ruby's robocall filtering feature automatically routes flagged robocalls to the user's Ruby voicemail box, avoiding live answering and charges, as claimed by the vendor.

Outbound Call Assistance: Users can delegate tasks such as confirming appointments or gathering client details to Ruby. According to the vendor, Ruby handles the calls upon request, allowing users to focus on their work.

Phone Hosting: Ruby can host the user's business number, eliminating the need for a separate phone bill, as stated by the vendor.