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RunSignUp

RunSignUp

Overview

What is RunSignUp?

RunSignUp in Moorestown delivers online tools for Races and Running Clubs. Services include RunSignUp for race registration, RunSignUp Go for Race Day, and RunSignUp Clubs to enable membership management. The vendor boasts over 3,000 race directors, timers, and running club…

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Recent Reviews

TrustRadius Insights

RunSignUp is a platform that offers a range of features and functionalities for hosting registration details for events. Users have found …
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Pricing

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What is RunSignUp?

RunSignUp in Moorestown delivers online tools for Races and Running Clubs. Services include RunSignUp for race registration, RunSignUp Go for Race Day, and RunSignUp Clubs to enable membership management. The vendor boasts over 3,000 race directors, timers, and running club officers that use these…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

A Walk Through the RaceDay Demo Room

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Product Details

What is RunSignUp?

RunSignUp Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

RunSignUp is a platform that offers a range of features and functionalities for hosting registration details for events. Users have found the platform to be user-friendly, catering to both runners and event teams. One of the standout features is the virtual race side, which users have described as extremely helpful in managing campaigns and races with ease and minimal stress. The platform's ability to maintain contact records and easily import and export data has been appreciated by users.

Another key use case of RunSignUp is its ability to track participant engagement over multiple years. This feature allows event organizers to analyze trends and make informed decisions for future events. Additionally, the platform handles credit card processing, providing convenience to users by streamlining the payment process.

Users have also praised RunSignUp's intuitive email tool, which makes it effortless to send and schedule emails to participants. The platform's nightly reports of registrations and donations directly to users' email inboxes have been well-received, ensuring that event organizers stay up-to-date with their event's progress.

One notable use case of RunSignUp is its role as the exclusive online registration platform for an annual running event. By providing a single point for all registrations, it simplifies the registration process for participants while allowing organizers to effectively manage the event. The platform is specifically designed to promote athletic events and handles unique registration aspects such as racecourse and T-shirt options.

Users have also noted that RunSignUp provides a clear and concise look for event registrations, creating an attractive and professional experience for participants. It also excels at keeping registration emails separate and organized, ensuring that important communications are easily accessible.

Overall, RunSignUp offers a comprehensive solution for event registration management, making it a valuable tool for both event organizers and participants alike.

Easy to use: Many users have found RunSignup to be easy to use and navigate. They appreciate the user-friendly display and intuitive interface, which allows them to quickly set up and manage their events without any hassle.

Packed with features: Several reviewers have praised RunSignup for its wide range of features. Users have mentioned that they particularly enjoy the easy Peer-to-Peer and Group fundraising tools, as well as the photo uploading and management capabilities. Additionally, they appreciate the virtual race results management feature, which enhances participant engagement.

Responsive team: The responsiveness of the RunSignup team has been highlighted by multiple users. They have expressed satisfaction with the quick and helpful responses they receive whenever they have questions or issues. This prompt support has contributed to a positive experience for many customers.

Confusing Change to History: Some users have found the recent change to the history feature confusing and have had difficulty connecting the dots. They feel that the new layout or functionality has made it harder for them to track and understand past events.

Negative Customer Service Experience: Several reviewers have expressed their dissatisfaction with the customer service, describing it as bad with poor performance. They have encountered unhelpful or rude representatives who were unable to resolve their issues in a timely manner.

Lack of Customization Options: Users have suggested that the platform should allow more customization options for the registration process and the appearance of campaign webpages. They believe that having more control over these aspects would better align with their specific branding needs and enhance user experience.

Attribute Ratings

Reviews

(1-2 of 2)
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May 31, 2022

RunSignUp review

Thomas Baker, CFE, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used this platform for an event that we held so that we could use a single point for all registrations. This was used so that we did not have to set up a new email address inbox that would be full with registration and we were able to keep a clear concise look.
  • Event registration.
  • User experience.
  • Payment collection.
  • Additional information on participants.
  • Messaging to users or participants.
  • Calendar function is hard to use.
It is well suited for when you are hosting an event and need a one-stop-shop for information and registration needs on one platform. It may be less appropriate for smaller-scale events but for anything 50+ I would say this is much easier than trying to use one point of contact.
  • Payment collection.
  • User registration.
  • Event reminders.
  • Less employee time spent in admin tasks.
  • Lower cost of payment processing.
I liked RunSignUp much more as it was much better suited for what we were looking to use it for and do. The functionality matched our needs and we were able to fine-tune exactly what we needed from the system without losing too much of the user experience.
Kathryn Juarez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We began using RunSignUp as our exclusive online registration platform for an annual running event that we put on. We wanted a system that was designed to promote athletic events and geared to handling the unique registration aspects that accompany such events such as racecourse, T-shirts options, and the ability to donate as well.
  • Built-in templates to make design a breeze
  • Great client support
  • Simple and effective email tool
  • Easy reporting
  • Easy learning curve
  • Would love to see the ability to register multiple people at a time in kiosk mode.
  • Would love to have a less expensive refund mechanism.
RunSignUp is a well-templated online platform for athletic event registrations. The customer service is awesome and we have found the platform to be fairly user-friendly and intuitive. The platform falls a bit short when a registrant is trying to register multiple people within a single transaction using a registration kiosk. Other than that though, it’s a fairly simple platform with good reporting capability.
  • RunSignUp has simplified the way we communicate with our registrants.
  • RunSignUp makes it easy to update our race page from year to year by pulling from the previous year’s event.
RunSignUp does not bombard registrants with advertising the way that Active did when we previously used it. We have found RunSignUp’s platform to be simple and clean and hopefully a much nicer experience for those who register.
Customer support is quick and straightforward and always available!!
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