TrustRadius Insights for Rydoo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Expense Management System: Detailed and Comprehensive
Several users have praised the expense management system for being detailed and comprehensive. They appreciate the ability to scan receipts via mobile devices and report expenses, which saves time by eliminating the need to search for recent accounts when adding receipts.
Efficient Transaction Matching
Many reviewers have been impressed with how quickly the system matches transactions. This indicates that it efficiently processes expense data, allowing users to easily reconcile their expenses.
Accurate Receipt Reading
Multiple users have appreciated the accuracy of the system in reading receipt details, ensuring that each expense is documented correctly. This feature provides peace of mind knowing that expenses are accurately recorded.
I use Rydoo to submit expenses for travel. What I really like is it autoloads our per diem for the days I'm traveling. Additionally, the integration with rideshare providers makes it seamless by auto-importing all my rides so that I can attach them to an expense report without manually entering each individual ride.
Pros
Autoloads per diem for each day of travel.
Syncs into ride sharing.
Has a great interface that allows me to view expense reports by trip.
Cons
None
Likelihood to Recommend
In past roles using other tools, and submitting expenses have always been tiresome jobs. What I really like about Rydoo is how seamless it is to submit expenses. It's quick! Not only does it autoload our per diem for the days traveled, but the integration with rideshare providers also makes it seamless by auto-importing all my rides so that I can attach them to an expense report without manually entering each individual ride.
Bates Group currently uses Rydoo for expense reimbursements company-wide, primarily for business development and project-related expenses, but also for internal administrative reimbursements as well.
Pros
Detailed expense management.
Scanning receipts via mobile devices.
Reporting of expenses.
Cons
Support responsiveness.
Features to detail what has actually been reimbursed vs. what has been reported.
More flexibility in setting approval flows.
Likelihood to Recommend
Very good tools that are easy to use, but the tools do require a bit of an adjustment period for many users who are used to submitting expenses in packets as opposed to individual line items.
One of my accounting firm's clients uses Rydoo to track their expenditures across their whole organization. They use it to track both reimbursed expenses and corporate credit card receipts. It helped them to organize their receipts and streamline their reimbursement approval process across several departments in multiple countries. Rydoo's ability to seamlessly handle multiple currencies was very helpful with this rollout.
Pros
Multiple currencies are handled easily
User experience is easy and painless
Collect receipts
Cons
They do not offer any way of actually paying the reimbursements. We currently export them to QBO, then to Bill.com for payment, which is cumbersome and error-prone.
They don't offer an easy way to only export specific items from Rydoo to QBO, which is something we regularly want to do. There is a workaround, but it is kind of hacky.
Constantly have to switch back and forth between roles (Controller, Approver, etc.) to get anything done.
Likelihood to Recommend
I would recommend it for someone who wanted to track reimbursed expenses <i>or </i>credit card expenses, but there is not enough in Rydoo to work with these two distinct categories of items separately. It is not a good fit for someone looking to have their expenses seamlessly reimbursed (like Expensify). I do recommend it if you need to work with multiple currencies, because it makes that easy.
VU
Verified User
Supervisor in Finance and Accounting (11-50 employees)
We implemented Rydoo in late 2016 but it took time for Managers to accept the concept of app-based expense reporting. After getting Management approval the whole organization is on Rydoo with 120 users. The history and cloud filing are great for providing reports and supporting both book and tax audits with our organization. Using the platform greatly reduces input time, provides clear concise receipts and allows Managers to run reports on their departments without accounting interference. It's a great time saver.
Pros
Ease of Use
Currency translations
Ease of sending to AP system
Cons
Modifying users in accounting is slow and cumbersome. I usually ask the support desk to help to save time.
Some people have issues with reading the App status as expenses are not categorized by status.
Likelihood to Recommend
It's suited for those who travel a lot. They can keep receipts on their phones and submit latter. It's also great for those who travel abroad so they can submit expenses in real-time if they choose.
VU
Verified User
Professional in Finance and Accounting (201-500 employees)
We use it to send in daily expenses on business travel for livestock management. The biggest problem I have had is that when you take a picture of a receipt and it puts in the wrong location for currency. If you don't watch for this issue, things can be thrown way off.
Pros
The app is easy to use on both your phone and your computer.
Doesn't take long for the photo to upload.
Cons
Getting the correct type of currency logged and exchanged if you travel outside the United States.
It could use more categories and options for expenses and what they are for.
Likelihood to Recommend
It is much quicker to take photos of receipts as you get them and not have to scan them in once you get back to the office. However, It would be nice to have the app link to certain credit cards you use, so that there is a back up of a receipt and at least the amount and location.
I use Rydoo to manage my business expenses in the field. Our entire organization uses this software to balance expenses. It helps our office efficiently balance charges in the field for meals, rental cars, hotels, fuel, etc. I'll add that when the software was Xpenditure it worked very well and I could trust it to match charges and assist in saving me time when working on my expenses. When Rydoo rebranded and took over the software it had a few bugs like you couldn't upload receipts if you were also using a hot spot and it didn't save and remember your accounts for ease in repeat charges. However I have noticed all these issues are a thing of the past and it now exceeds my expectations of use and is reading my receipts more accurately.
Pros
Saves recent accounts so you do not have to search for them each time you are adding receipts
Matches transactions quickly
Reads receipt details accurately
Cons
I really feel like any areas I could have felt the software needed to improve have been updated and fixed
Likelihood to Recommend
Rydoo is great for snapping a picture of a receipt expense so I do not have to manage paper receipts. It is very useful in matching expenses to my credit card and assist in billing balancing.
Our whole company uses Rydoo to submit expenses and get reimbursed. We have been using it for two years now and everyone loves it. I have only used it on my laptop and it works great to get my expenses in.
Pros
It's easy to get receipt information into the software via the camera, uploading, or emailing the receipt.
The user interface is very straight forward and clean. It's easy to figure out what you need to do to complete the task.
I know once my expenses and approved and I dont need to worry about it anymore.
Cons
The receipt info that gets pulled in isn't always correct.
The receipt info takes about 2 minutes to upload so could be faster.
Likelihood to Recommend
It's perfect for my use case which is submitting expense reports to my manager. I can quickly submit all my receipts whether its an email, a photo, or a computer upload. I know once my expense report has been viewed, approved, and reimbursed. I have no complaints especially since the user interface is so straightforward and user-friendly.
Our organization uses Rydoo to manage and process expenses across all departments. As an international business with many satellite offices, our company supports a lot of business travel. Our sales team travels frequently, and the entire company travels twice a year for company retreats. We use Rydoo to pay employees their travel per diems and expense specific work-related travel, meals, phone bills, office purchases, etc. We also use Rydoo to reimburse specific perks (e.g., gym membership).
Pros
The interface is very friendly and easy to use. Expenses can be dry and confusing, but Rydoo keeps everything simple, visually clean, and easy to navigate. The dashboard offers a great overview so you can easily see where all of your money is.
There are multiple ways to quickly add an expense via upload, webcam, or email. I prefer to add expenses manually, but when I've tried the other methods, they usually accurately fill out the expense fields based on the provided receipt.
Email correspondence is very good. I like automatically receiving "Reimburse report generated" emails that allow me to download my report and keep track of my expenses.
Cons
This is minor, but I wish that when I clicked "Expenses," I could set the default to show "All" and not "To do." I like to quickly see the status of my submitted but not-yet-controlled expenses.
It would be great if I could crop, highlight, and otherwise edit receipts within Rydoo. For example, I get reimbursed for my phone bill, but I'm on a shared plan. When I upload my receipt it contains bills for the other members of my plan too. I always have to highlight the portion that belongs to me. I do this before uploading to Rydoo.
Sometimes the software runs slowly. Sometimes if a receipt is uploaded, it can take a long time for Rydoo to automatically parse the content and take you to the expense creation form. (Once it's populated, though, expense creation is very fast and easy.)
Likelihood to Recommend
As a user, I can't think of many scenarios where Rydoo would be inappropriate. From my perspective, it's a great fit for both small and medium sized companies. It's easy for non-technical people to use. Some months I use Rydoo frequently and others hardly at all, and I find that Rydoo is always well suited for my needs. Perhaps Rydoo is better suited for less complex expenses, but I can't speak to that personally and am not an admin myself.
VU
Verified User
Strategist in Product Management (201-500 employees)
