A very good expensing tools that may require some user adjustment
November 05, 2019

A very good expensing tools that may require some user adjustment

Mike Eisenberg | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Pro

Overall Satisfaction with Rydoo (formerly Xpenditure)

Bates Group currently uses Rydoo for expense reimbursements company-wide, primarily for business development and project-related expenses, but also for internal administrative reimbursements as well.
  • Detailed expense management.
  • Scanning receipts via mobile devices.
  • Reporting of expenses.
  • Support responsiveness.
  • Features to detail what has actually been reimbursed vs. what has been reported.
  • More flexibility in setting approval flows.
  • Eliminated the old paper-based method of approving expenses.
  • Provided a greater view into what is being spent and for what purposes.
Rydoo is very different in terms of how it approaches expense management thematically. It is entirely line-item based, and a lot of users had to take some time to adjust to this, but once we'd gotten past that, things have gone quite smoothly.
When Rydoo is responsive, support is just fine, but there have been times when our requests for support have gone unanswered for more than a day when their queue has indicated response times much shorter than that.

Do you think Rydoo (formerly Xpenditure) delivers good value for the price?

Yes

Are you happy with Rydoo (formerly Xpenditure)'s feature set?

Yes

Did Rydoo (formerly Xpenditure) live up to sales and marketing promises?

Yes

Did implementation of Rydoo (formerly Xpenditure) go as expected?

No

Would you buy Rydoo (formerly Xpenditure) again?

Yes

Very good tools that are easy to use, but the tools do require a bit of an adjustment period for many users who are used to submitting expenses in packets as opposed to individual line items.