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Salesforce Customer Identity

Score7 out of 10

13 Reviews and Ratings

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What is Salesforce Customer Identity?

Salesforce Customer Identity is an SSO solution that enables users to register and access apps through the convenience of passwordless login, to generate more authenticated users.

Categories & Use Cases

Reviews

What users are saying about Salesforce Customer Identity.
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Need to improve the interface

Incentivized
Verified User
Account Manager in Sales (1001-5000 employees employees)

Use Cases and Deployment Scope

With Salesforce Identity I have one-time access and I can access multiple apps all time. I don't need to remember so many usernames and passwords. I spend less time dealing with user login issues. Salesforce Identity uses multi-factor authentication (MFA) that makes the login process several times more secure for my company. I can access the apps on my mobile or desktop at the same time

Pros

  • I can use it anywhere
  • easy to access
  • easy to understand

Cons

  • Is hard to use
  • too much information on the screen

Most Important Features

  • customer information
  • sales information
  • information about the team

Return on Investment

  • Information in a single system
  • Ease of finding information

Alternatives Considered

Salesforce CMS

Other Software Used

The Okta Identity Cloud, Google Authenticator

Salesforce Identity makes life easy for users

Incentivized
Ankit GoyalView profile
Technical Consultant in Information Technology at Appirio (1001-5000 employees employees)

Pros

  • Not only works for salesforce orgs but allow seamless login external applications as well
  • User credentials are stored only in one place while available for other applications to use them in a secured way.
  • Easy to implement. Provides good control over adding/removing access of multiple users. Support SAML, oAuth2.0 etc.
  • Nice documentation available. Trailheads are awesome.

Cons

  • Can't think of any other than pricing.

Return on Investment

  • Users had positive feedback having to remember less passwords

Other Software Used

Salesforce Analytics Cloud, Dataloader.io, Jitterbit, SoapUI NG Pro

SFI solved the password nightmare

Incentivized
John LawtonView profile
Salesforce Solution Architect in Information Technology at Simplus (51-200 employees employees)

Pros

  • SFI, allows you to connect and manage all your applications in one easy to use interface.
  • It has the ability to use many different authentication standards to fit all the different needs of the applications.
  • If the standard isn't supported it has the flexibility to create your own custom solution.

Cons

  • Not really anything, but perhaps the price, but it is fully featured and robust.

Return on Investment

  • The biggest return is on the auditing and ease of use for the users.