TrustRadius Insights for SchoolAdmin are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
SchoolAdmin is a comprehensive software solution that is widely used by schools to manage the entire admissions and enrollment process. Users have praised the software for its user-friendly database, which enables seamless communication and coordination throughout the school.
One of the key use cases of SchoolAdmin is its ability to streamline the admissions process from start to finish. With features like application tracking, interviews, and acceptance notifications, the software helps admissions teams keep track of applicants' progress and make informed decisions. Additionally, SchoolAdmin serves as a CRM tool for the admissions department, allowing them to efficiently manage inquiries, communicate with prospective families, and track interactions.
Another important use case of SchoolAdmin is its role in facilitating the enrollment process. The software helps manage contracts and form signatures, ensuring that all necessary documentation is collected and stored electronically. This has allowed schools to transition to a paperless enrollment management process, reducing administrative burdens and enhancing efficiency.
Furthermore, SchoolAdmin acts as a central hub for communication between different departments within the school. Through communication templates and plans, users can easily connect with both customers and administrative staff. This ensures clear and effective communication throughout the admissions and enrollment journey.
Overall, SchoolAdmin has proven to be an indispensable tool for schools in managing their admissions and enrollment processes. It provides a streamlined solution for collecting data, tracking progress, managing contracts, and facilitating effective communication. With its user-friendly interface and comprehensive functionality, SchoolAdmin has greatly improved efficiency and parent satisfaction in schools that have implemented it.
We use SchoolAdmin for admissions, enrollment, custom student forms and billing. The entire organization uses the program. It has allowed us to share information throughout the school in a seamless and organized way. Parents like it because they only need to input their information one time. We are very happy with the product and recommend it to everyone.
Pros
Ease of use.
Similar experience from admissions through enrollment and billing.
Excellent product support.
Cons
SchoolAdmin would benefit from a mobile app for admissions officers to more easily get information on the road.
Likelihood to Recommend
SchoolAdmin is an excellent program for schools looking to have the benefits of customization, the ease of transferring information into less user friendly programs like Blackbaud products, and share information throughout the organization for specific groups of people. Using SchoolAdmin can be a bit of a challenge for schools that rely on outside products like the SSAT.
We are using SchoolAdmin as our CRM, and it is being used in the admissions department to manage the admissions process from inquiry to enrollment.
Pros
Robust search and reporting functions
Easy to learn and use
Excellent customer support
Easy parent/customer use experience
Cons
Improved automated email functionality and tracking (open rate, etc.)
Development of new features seems to take a long time
The appearance is not very customizable so it does not look like your school's site
Better integration with other school management tools
Ability to use separate forms and connect them to School Admin via a web hook, etc.
Likelihood to Recommend
SchoolAdmin has been great to work with and the advantages of the product definitely outweigh the disadvantages. With the frequent turnover in admissions offices, it is nice to have a product that is simple to use, easy to train on, and easy to learn quickly. Also, customer support has been great, and we really put them through their paces and they never complain. They also use their support team to help train you - not just give you a fish, but teach you to fish so you can problem solve on your own.
We implemented SchoolAdmin to help as move to a paperless enrollment management process at our school and have improved CRM and reporting features. We utilize SchoolAdmin for the collection of online applications, admissions committee review, and enrollment contract collection. It is utilized by our admissions office, business office, and academic administrators.
Pros
Online application review
Reporting and data analysis
CRM features/ personalization
Cons
Better organizational features (foldering)
Likelihood to Recommend
I would recommend SchoolAdmin for independent school admissions offices. I am not familiar with its use in other settings. It is most useful for offices who are interested in a paperless review process and targeted communications. They have improved their payment collection processes and integration with all billing is possible. We have not yet fully explored this avenue.
We use SchoolAdmin for both our Admissions and Enrollment Processes, from Inquiry through application tracking, interviews, and acceptance, as well enrollment contracts and forms. We use communication templates and plans to connect with both customers and fellow administrative staff. SchoolAdmin helps us collect the data we need, track our applicants' and enrollees' progress, manage our contracts, and communicate well.
Pros
The online application and checklist - because it is highly customizable, fairly intuitive, and quite effective for managing all the moving parts of our application process.
The online enrollment checklist, forms, and contract - because of the level of customization, the level of professional appearance, the ease of tracking and managing students in the enrollment process, the integration it provides to our FACTS billing and payment system.
The communications system - because of the possibilities for both internal and external communications are so vast, the ability to produce highly customized, personalized, and segmented emails, text messages, and/or physical letters, and the relative ease of use.
Cons
I would like to see the ability to send a single email to mulit-child families that include merged information from specific data fields for each of their kids, rather than having to send a separate email for each student. Although it is possible to send "family-based" emails, at present, it's not possible to include student specific information for multiple students in a single email.
There needs to be more flexibility in combining whole family and individual student (contact) data. There are certain data that either cannot be produced easily in a report, or cannot be combined within the same report.
Our re-enrollment deadline for returning students falls a couple of months prior to the time when new students begin enrolling. With completely new families, this isn't a problem, but with returning families, this causes an issue. At present, we cannot complete enrollment for a returning student if they have a sibling in an active status in the admissions application process. The only way around this is to move all the newly applying sibling to an inactive status for the duration of our re-enrollment window for returning students. This, however, causes problems for our Admissions team as they try to sort and review applications.
There needs to be a lot more flexibility in report formatting and customization.
There needs to be a "customer view" option for system administrators, so we can see what our customers are seeing.
Likelihood to Recommend
SchoolAdmin is well suited to application and enrollment management. On the whole, it provides a clean, straightforward means of gathering and managing data. It is less well suited to interacting with multiple children in the same family at the same time. If you want a high level of report customization, at present, this isn't so great.
SchoolAdmin is a tremendous tool that we use in our admissions/enrollment and business offices. Key functions are:
<ul><li>Inquiry process management</li><li>Admissions process management</li><li>Enrollment process management</li><li>Contract and form signatures</li></ul>The problem that SchoolAdmin address is the complete coordination of all enrollment office interaction with prospective, admissions, and enrollment families. As a user friendly database, SchoolAdmin has been an amazing tool for my team.
Pros
Automated lead nurture sequence for inquiries, admissions, and enrollment.
Digitized recommendation forms
Communication tools (email and text in particular) to connect with prospects
Cons
Automated connection with other school databases downstream
Likelihood to Recommend
School Admin is, as far as I know in my personal research, the best CRM for school marketing/enrollment offices. I recommend it to everyone.
