Name: ScienceSoft Help Desk Outsourcing
Author: ScienceSoft

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Document Generation

Visitor Management

Visual Collaboration

Workflow

Enterprise

Accounting

Financial Close

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Application Lifecycle Management (ALM)

Change and Configuration Management

Cloud Storage

Data Fabric

Database Performance Monitoring

Dynamic Application Security Testing (DAST)

Email Encryption

Fraud Detection

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Observability

SaaS Management

Software-Defined WAN

Virtual Desktop Infrastructure (VDI)

Web Application Firewalls

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Computer-Assisted Translation

Consumer Ratings & Reviews

Content Management

Data Management

Email Marketing

Marketing Automation

Online Reputation Management

Public Relations (PR)

Real-Time Interaction Management

Screen and Video Capture

Social Media Management

Social Media Publishing

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Point of Sale

eCommerce

Sales

Insider Risk Management

Secure Service Edge (SSE)

Security

3D Modeling

Equation Editors

Forestry

Legal Research

Municipal

Utilities

Vertical-Specific

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ScienceSoft Help Desk Outsourcing

Service Desk Outsourcing Companies provide help desk, ITIL / ITSM and customer support services.

Service Desk Outsourcing

Overview
ScienceSoft USA Corporation, doing business as ScienceSoft, is an IT consulting and software development company founded in 1989. With operations in the United States, the Gulf Cooperation Council (GCC), and the European Union, ScienceSoft employs over 750 engineers and consultants, including software developers, principal architects, cloud engineers, QA engineers, DevOps engineers, and data specialists.ScienceSoft serves organizations across 70+ countries and 30+ industries, with strong expertise in healthcare and financial services as well as proven capabilities in manufacturing, retail, telecom, education, energy, and more. Its client portfolio includes IBM, eBay, Robert Half, Viber, PerkinElmer, Ford Motor Company, and many others. Healthcare Expertise
ScienceSoft develops healthcare software designed to support HIPAA compliance for providers, payers, MedTech companies, and digital health organizations. Clients such as Rivanna Medical, ScribeAmerica, and Delaware Valley Community Health have trusted ScienceSoft with their technology initiatives. Representative projects include:<ul>
<li>
<a href="https://www.scnsoft.com/case-studies/development-of-an-ehr-integrated-telehealth-patient-portal" target="_blank" rel="nofollownoopener">EHR-integrated patient and telehealth portal</a>
</li>
<li>
<a href="https://www.scnsoft.com/case-studies/hipaa-compliant-provider-to-provider-telehealth-platform-for-scalable-behavioral-care-delivery" target="_blank" rel="nofollownoopener">Provider-to-provider telehealth for behavioral health</a></li>
<li>
<a href="https://www.scnsoft.com/case-studies/software-development-for-surgical-instrument-tracking" target="_blank" rel="nofollownoopener">RFID-based surgical instrument tracking</a>
</li>
</ul><div> </div>Financial Services Expertise
ScienceSoft delivers secure, compliant solutions for banks, insurers, lenders, payment providers, investment companies, and fintechs. Clients and partners include Royal Bank of Canada, City First Bank, Delap, Brush Claims, BPC Banking Technologies, and IBM. Representative projects include:<ul>
<li>
<a href="https://www.scnsoft.com/case-studies/award-winning-mobile-banking-app" target="_blank" rel="nofollownoopener">Award-winning mobile banking app for a commercial bank ($1.5B AUM)</a></li><li><a href="https://www.scnsoft.com/case-studies/ibm-r-security-qradar-r-siem-integration-with-sms-gateway-for-a-kenyan-bank" target="_blank" rel="nofollownoopener">IBM QRadar SIEM integration for a Top-30 US bank</a></li><li><a href="https://www.scnsoft.com/case-studies/pa-dss-compliant-payment-gateway-with-3d-secure-authentication" target="_blank" rel="nofollownoopener">PA-DSS-compliant payment gateway with 3-D Secure</a></li>
</ul><div> </div>Artificial Intelligence Expertise
ScienceSoft has hands-on experience delivering AI solutions, leveraging both open-source frameworks and cloud-native AI services. Examples include:<ul>
<li>
<a href="https://www.scnsoft.com/case-studies/hipaa-compliant-healthcare-ai-voice-scheduler-powered-by-amazon-nova-sonic" target="_blank" rel="nofollownoopener">Human-like AI voice scheduler: HIPAA-supportive, real-time voice agent built on Amazon Nova Sonic with LiveKit</a></li><li><a href="https://www.scnsoft.com/finance/case-studies/data-science-for-an-automated-trading-system" target="_blank" rel="nofollownoopener">A</a><a href="https://www.scnsoft.com/finance/case-studies/data-science-for-an-automated-trading-system" target="_blank" rel="nofollownoopener">utomated trading platform: algorithms for pattern recognition, price forecasting, and autonomous execution for NYSE/NASDAQ traders</a></li>
</ul><div> </div>Recognition &amp; Awards
ScienceSoft has been consistently recognized for excellence:<ul>
<li>
IAOP Global Outsourcing 100 (2022–2025)
</li>
<li>
Financial Times Americas’ Fastest-Growing Companies (2022–2025)
</li>
<li>
Quadrant Knowledge Solutions’ SPARK Matrix (2022, 2024) – Leader in Healthcare IT Services
</li>
<li>
Best Banking Tech Solution Provider (2024) – FinTech Futures
</li>
<li>
America’s Most Reliable Companies (2025) – Newsweek &amp; Statista
</li>
</ul><div> </div>Mission 
ScienceSoft’s mission is: Driving project success, no matter what. The company’s Project Management Office (PMO) ensures governance, agility, and cost control. The Architecture Center of Excellence (CoE) aligns architecture with business goals throughout engagements. The Technology &amp; Competency CoE drives continuous professional growth through training, R&amp;D, certifications (e.g., AWS, Microsoft), and participation in industry challenges. Certifications 
ScienceSoft holds:













<ul>
<li>
ISO 9001:2015 – quality management
</li>
<li>
ISO/IEC 27001 – information security
</li>
<li>
ISO 13485:2016 – quality management for medical devices</li></ul>

ScienceSoft

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