TrustRadius: an HG Insights company

ServiceMonster

Score6 out of 10

2 Reviews and Ratings

What is ServiceMonster?

ServiceMonster is a business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution. With a 20-year history in the industry, ServiceMonster helps service pros make their businesses more professional and efficient.

Features supplied by ServiceMonster include:
  • Scheduling
  • Estimates & Follow-Up - Create and send estimates via email or text
  • Lead Management & Sales Tools - Track leads throughout the whole sales process on both desktop and mobile.
  • Client Management (CRM) - Know what services clients need and when they need it.
  • Work Orders - View, create, & edit work orders so that technicians at any level know what they need to do on the job.
  • Employee Management - Different access levels allow employees to see only what is necessary.
  • Job Completion - With the job completion checklist on both mobile & desktop, techs can know what steps to take to finish a job.
  • Invoicing & Payments - Get paid instantly on the job, or send an invoice to be paid later.
  • Automated Marketing - Utilize automated drip campaigns to save time while increasing client communication.
  • Reports & Dashboards
  • FillMySchedule - An automated direct-mail marketing program, to send stamped, enveloped, tent-fold cards to customers.
Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Videos

Screenshots

the scheduling view, for appointments, estimates, or reworks.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

FAQs

What is ServiceMonster?
ServiceMonster is a business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution. ServiceMonster is designed specifically for the field service industry, from the company of the same name in Bellingham, Washington.
How much does ServiceMonster cost?
ServiceMonster starts at $39.
What are ServiceMonster's top competitors?
Kickserv, Markate, and The Customer Factor are common alternatives for ServiceMonster.