ServiceNow App Engine

ServiceNow App Engine

Score 8.8 out of 10
ServiceNow App Engine

Overview

What is ServiceNow App Engine?

ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.
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Recent Reviews

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Pricing

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What is ServiceNow App Engine?

ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is ServiceNow App Engine?

ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.

ServiceNow App Engine Video

In this three-part video series, we'll take a look at how App Engine's unique platform approach to low code development can help you build cross-enterprise apps fast, deliver experiences your end users love, and scale apps without sprawl. In this first session, we'll focus on ...
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ServiceNow App Engine Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (21)

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Hannah Caleb | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
This Platform offers the best and most effective project workflow management capabilities and for the team's collaboration, ServiceNow App Engine is excellent. The tool allows effective project planning and the ability to monitor and track various activities within multiple projects the ServiceNow App Engine is excellent and reporting was also amazing and easy.
  • Perfect tools for easy task management.
  • Coordination platform.
  • Effective project documentation.
  • Not much for this tool, just the deep setting to new users.
  • Managing multiple project data.
  • Huge amount of data migration to new user.
The best and most stable project management software allows project members to work together and collaborate through documents which is accessible from any place through Cloud services. ServiceNow App Engine provides easy features and setting of the interface security and tools adjustment are excellent as well as the reports which the platform offers.
  • Task management.
  • Project document management tools.
  • Workflow approval capability.
  • Collaboration options.
Low-Code Development (6)
90%
9.0
Visual Modeling
90%
9.0
Drag-and-drop Interfaces
90%
9.0
Platform Security
90%
9.0
Platform User Management
90%
9.0
Reusability
90%
9.0
Platform Scalability
90%
9.0
  • Effective and profitable multiple project management platform.
  • The tracking of project activities and contract management the tool is amazing.
  • Effective solution of files sharing and easy project comment sharing software.
  • Intuitive collaboration solution.
ServiceNow App Engine is an excellent management platform that is very easy to navigate around its clean and straightforward interface and its ability to manage multiple project workflows is excellent and very valuable reports which are easily generated using ServiceNow App Engine capabilities even on scheduling and project budgeting the solution is excellent.
Score 9 out of 10
Vetted Review
Verified User
ServiceNow App Engine is used in our organization to raise any request to the client. Or the client uses it to raise any concern regarding security. It solves the issue of maintaining track of request. It can be used if a user needs any approval from any authority. It can be used by multiple groups in a project, which helps in getting information regarding anything from other groups.
  • Raising request to the client side .
  • Maintaining record of work flows.
  • Connecting with other groups in a project.
  • Improve the UI of the environment
  • The left panel in service now is clumsy that can be improved.
  • Connect service now with callers email for any notification related to any incident raised.
It will maintain record of your infrastructure very well and in hierarchal manner . You can get information about whom to contact in case of escalation. It helps in raising incident based on priority and the incident can be assigned to respective team in an project. Any changes that will be made in the environment are recorded in service now.
  • Helps in raising incidents.
  • It keeps record of infrastructure.
  • If client have any security related concern can contact the security team by service now.
Low-Code Development (6)
86.66666666666666%
8.7
Visual Modeling
80%
8.0
Drag-and-drop Interfaces
90%
9.0
Platform Security
90%
9.0
Platform User Management
90%
9.0
Reusability
80%
8.0
Platform Scalability
90%
9.0
  • It has a positive impact on our business.
  • Clients security concerns are solved using service now
  • It maintains record of large infrastructure.
Splunk Enterprise, VMware Carbon Black EDR, Microsoft Defender for Endpoint (formerly Microsoft Defender ATP)
March 25, 2022

Great

Namrata Tandon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
enables the team with the business issues at hand to easily create applications and digital workflows. At the same time, App Engine allows pro-code developers to develop more complex solutions. <br>1.)Allocation of work within a team<br>2.)Set priority for the task<br>3.)Tracking of task<br>4.)Monitoring of SLA is best
  • allocate tasks
  • Sometimes attachments do not get linked with the tickets
Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Very reliable categorization of tickets is useful. Ease to search the tasks/order with limited keywords and very easy to customize. Makes it easy toReply on emails using ServiceNow App Engine and keep a proper log of the tickets.
  • monitoring SLA
Low-Code Development (6)
83.33333333333334%
8.3
Visual Modeling
90%
9.0
Drag-and-drop Interfaces
100%
10.0
Platform Security
80%
8.0
Platform User Management
70%
7.0
Reusability
80%
8.0
Platform Scalability
80%
8.0
  • Allocation of work within team
Puneet Pandey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
ServiceNow App Engine is the backbone of our organization. It is used day in and out for tracking activities/tickets/concerns. Most importantly, it helps in load allocation and monitoring. Its integration with Outlook and Navision is awesome. It is used across the whole organization.

ServiceNow App Engine is used to track our daily business activities. It makes it easy to track and count on the load/tickets. Also, it takes care of SLA, which helps in proving efficiency and duplicate checks.
  • Integration with Outlook
  • Integration with ERP
  • Followup function
  • SLA tracker
  • Load tracker
  • Filtering of load
  • Sometimes attachments do not get linked with the tickets
  • Sometimes updating ticket state causes an issue
  • Requires stable internet connection to work smoothly
  1. Allocation of work within team
  2. Set priority for task
  3. Tracking of task
  4. Monitoring of SLA is best

Less appropriate if replying via ServiceNow App Engine on tickets, needs to be more user friendly, sometimes it takes time to integrate the status of the tickets.
  • Monitoring SLA
  • Tracking orders/task
  • Integration with Outlook
  • Integration with ERP
  • Saves time by properly allocating tickets
  • Ease of doing work
  • Ease of monitoring work/task status
  • Monitoring SLA and TAT
  • Time saver
ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.
OneNote, Citrix Gateway (formerly NetScaler Unified Gateway), MS SharePoint
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