Item: ServiceNow App Engine
Rating: 9
Author: Verified User

Overall Satisfaction with ServiceNow App Engine

Use Cases and Deployment Scope

We use the ServiceNow App Engine to create and automate many business processes that were implemented in different ways. In this way, all these processes are encompassed in a single web tool, allowing the people in charge of each process to manage them and receive all requests and information in the same tool.

Pros and Cons

Pros

Workflows
Notifications
Management

Cons

Manage of the workflows.
Integrations with other systems.
Reports

Return on Investment

Speed of resolution.
Dependency of the processes.
Management in the same app.

Usability

It is very easy to use ServiceNow App Engine because it provides many components for creating forms, workflows, notifications, and more. The downside, if there is one, is that ServiceNow App Engine would be more user-friendly, improving usability. The design is not from the future but sometimes from the past, so it sometimes reminds you of old apps.

Alternatives Considered

BMC Helix Remedyforce

There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.

Key Insights

Do you think ServiceNow App Engine delivers good value for the price?

Yes

Are you happy with ServiceNow App Engine's feature set?

Yes

Did ServiceNow App Engine live up to sales and marketing promises?

Did implementation of ServiceNow App Engine go as expected?

Yes

Would you buy ServiceNow App Engine again?

Yes

Other Software Used

CoPilot, SAP SuccessFactors HCM, Microsoft Teams

Likelihood to Recommend

When you need to adapt a huge amount of business processes in a very short period of time, ServiceNow App Engine is a good alternative to consider because it has a lot of modules and complements that allow you to create the business processes as you want, so the people in charge of every process can manage it in the right way.

ServiceNow App Engine Feature Ratings

Comments

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A great option to create your business processes.