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ServicePro

Score6 out of 10

1 Reviews and Ratings

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What is ServicePro?

ServicePRO is an enterprise-grade service desk software that aims to automate the entire lifecycle of service requests to enhance customer support. It's a versatile solution available both as a cloud-hosted offering and on-premise installation, which provides complete visibility into organizational operations while maintaining security requirements. ServicePRO caters to various industries such as healthcare, logistics, utilities, local/state/federal government institutions with its comprehensive set of features.

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Categories & Use Cases

Product Demos

ServicePro Key Features

Learn about the best (and worst!) features ServicePro has to offer, as determined by TrustRadius' reviewers.
Based on 1 ratings of ServicePro's features
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Top Performing Features

  • Subscription-based notifications

    Users subscribe to notifications for ticket updates

    Category average: 8.4

  • Policy and contract enforcement

    Ensuring that requesters have eligibility before fullfullment

    Category average: 7.6

  • Organize and prioritize service tickets

    Prioritize tickets to ensure most urgent are tackled first

    Category average: 8.9

Areas for Improvement

  • Service restoration

    Impact assessment and automated fixes for common problems

    Category average: 7.9

  • ITSM reports and dashboards

    Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

    Category average: 7.9

  • Self-service tools

    Repository of information documenting common issues and known resolutions which can be accessed directly by users

    Category average: 8.1

Who Buys & Uses ServicePro

ServicePro Reviews

What users are saying about ServicePro.
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Good out of the box functionality - Not built for heavy customizations

Incentivized
Verified User
Engineer in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We use it primarily for field service management and have a mobile app or our technicians to log the outcome of work orders, as well as manage scheduling.

Pros

  • Mobile Application
  • Job Scheduling

Cons

  • Rigid System Design / complex backend model for api access
  • Cumbersome to build inspections
  • Inability to associate Inspections to Appointments, only work orders
  • No batch update capabilities

Return on Investment

  • Positive ROI: Increased order fulfillment qty
  • Positive ROI: Eliminated errors in our work order process
  • Negative ROI: Limited visibility to track work order success rates, poor association of inspection to appointment record

Other Software Used

Google BigQuery, dbt, Microsoft Power BI