Good out of the box functionality - Not built for heavy customizations
Use Cases and Deployment Scope
We use it primarily for field service management and have a mobile app or our technicians to log the outcome of work orders, as well as manage scheduling.
Pros
- Mobile Application
- Job Scheduling
Cons
- Rigid System Design / complex backend model for api access
- Cumbersome to build inspections
- Inability to associate Inspections to Appointments, only work orders
- No batch update capabilities
Likelihood to Recommend
ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around.
