Name: SimpleHelp
Price: 450 USD
Rating: 9 (1 reviews)
Author: NetX Information Systems

Help Desk

Web and Video Conferencing

Customer Support

Kubernetes Monitoring

Development

Career Center

Education

Association Management

Barcode

Business Intelligence (BI)

Business Process Management (BPM)

Calibration Management

Collaboration

Corporate Performance Management (CPM)

Interactive Voice Response (IVR)

Project Portfolio Management

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

International Payroll

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

File Sync and Share

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Modular Storage Area Network (SAN)

Network Access Control (NAC)

Network Performance Monitoring

Remote Desktop

Routers

SSL Certificate

Telecom Expense Management (TEM)

Unified Endpoint Management (UEM)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Success

Digital Signage

Email Marketing

Employee Advocacy

Graphics

Marketing Automation

Presentation

Search Marketing Intelligence

Social Login

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Sales Pipeline

Sales

Data Loss Prevention

Security

Automotive

Awards Management

Car Rental

Emergency Notification

Legal Research

PCB Design

Real Estate Property Management

Vertical-Specific

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Rsupport

SimpleHelp, provided by NetX Information Systems, Inc., is a remote support and access solution designed to securely monitor, support, and remotely access systems. According to the vendor, this software caters to a wide range of businesses, from small enterprises to large corporations, and is commonly used by IT support professionals, help desk technicians, system administrators, managed service providers (MSPs), and healthcare organizations.

## Key Features

**Secure Remote Access**: SimpleHelp allows users to securely connect to and control remote computers. The vendor emphasizes its ability to handle firewall and proxy challenges, ensuring a seamless experience with robust encryption using 4096-bit RSA and 256-bit AES.

**Remote Support**: SimpleHelp enables support technicians to remotely connect to customers' computers and provide assistance. Technicians can handle multiple simultaneous users, create virtual queues, and transfer sessions to colleagues for collaborative support.

**Remote Lab Access**: SimpleHelp enables users to remotely access unattended computers for lab purposes. The vendor states that technicians can efficiently manage and monitor a large number of computers without the need to deal with firewall or router configurations.

**Simple Licensing**: SimpleHelp offers straightforward licensing without hidden costs or rental fees. Users can purchase the required number of sessions and upgrade as needed. The server software can be used indefinitely without any additional expenses.

**Support Customers Who Visit Your Site**: SimpleHelp streamlines the support process by allowing customers to visit your website and launch the support application. Technicians can easily identify customers in the waiting queue and initiate support sessions, enhancing the overall customer experience.

**Monitor and Access Unattended Computers**: SimpleHelp's Remote Access Service allows technicians to register computers for unattended access. This feature enables proactive monitoring, alerts for issues, and efficient troubleshooting of remote systems.

**Share Screens Remotely**: SimpleHelp facilitates collaboration and remote assistance by enabling users to connect to remote computers, view screens, and control them. According to the vendor, this feature enables users to troubleshoot issues and perform tasks on remote systems.

**Monitor and Update Remote Computers**: SimpleHelp enables users to continuously gather metrics of remote systems, monitor CPU and memory utilization, track disk space, and receive alerts based on predefined thresholds. Users can fetch and modify remote files and folders without initiating a session.

**Analytics**: SimpleHelp provides analytics capabilities to monitor memory, disk space, and CPU usage of remote systems. The vendor claims that this feature helps users track resource utilization and identify potential performance issues.

**Record Remote Sessions**: SimpleHelp allows users to record remote sessions for later viewing and reference. According to the vendor, this feature is useful for training purposes, auditing, and reviewing past support sessions.

Basic

GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.

Personal

Corporate

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Standard

Premium

ScreenConnect

SimpleHelp

Remote Desktop Software allows the user, usually an IT professional performing maintenance or a presenter of instructional material, to access and operate a computer remotely.

Likelihood to Recommend

Usability

Remote Administration

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

NetX Information Systems

Remote administration software is used to control a computer from a remote location.

Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

Securely exchange files with remote computer without having to use email or FTP.

Ability for administrator to communicate via instant message with remote user.

Establish secure remote connection via Smart Card authentication and Smart Card logon.

Remote access and troubleshooting of out-of-band computers.

Establish secure remote connection with computers outside the network firewall.

Mobile application for remote controlling computers from mobile device (iOS, Android)

Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

Dashboard to facilitate management of users, permissions, licenses etc.

Ability to record session for training purposes.

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.

Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

Microsoft 365

CrowdStrike Falcon

Falcon

Abnormal Security

RemoteDesk

GoRemote

SimpleHelp 2025-02-07 10:10:59

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Remote Desktop Software

We use SimpleHelp to reach and administer all of our endpoints in our environment. This allows us remote access to all pc's and servers in the field without visiting in person.

Easy access to pc's and servers
one pane of glass to our endpoints
simple to use

easier reporting
more seemless access to our pc's

easy to use
one pane of glass dashboard
reporting could be better

CrowdStrike Falcon, Abnormal Security, Microsoft 365

SimpleHelp

Overview

What is SimpleHelp?