SimpleHelp, provided by NetX Information Systems, Inc., is a remote support and access solution designed to securely monitor, support, and remotely access systems. According to the vendor, this software caters to a wide range of businesses, from small enterprises to large corporations, and is commonly used by IT support professionals, help desk technicians, system administrators, managed service providers (MSPs), and healthcare organizations.
Key Features
Secure Remote Access: SimpleHelp allows users to securely connect to and control remote computers. The vendor emphasizes its ability to handle firewall and proxy challenges, ensuring a seamless experience with robust encryption using 4096-bit RSA and 256-bit AES.
Remote Support: SimpleHelp enables support technicians to remotely connect to customers' computers and provide assistance. Technicians can handle multiple simultaneous users, create virtual queues, and transfer sessions to colleagues for collaborative support.
Remote Lab Access: SimpleHelp enables users to remotely access unattended computers for lab purposes. The vendor states that technicians can efficiently manage and monitor a large number of computers without the need to deal with firewall or router configurations.
Simple Licensing: SimpleHelp offers straightforward licensing without hidden costs or rental fees. Users can purchase the required number of sessions and upgrade as needed. The server software can be used indefinitely without any additional expenses.
Support Customers Who Visit Your Site: SimpleHelp streamlines the support process by allowing customers to visit your website and launch the support application. Technicians can easily identify customers in the waiting queue and initiate support sessions, enhancing the overall customer experience.
Monitor and Access Unattended Computers: SimpleHelp's Remote Access Service allows technicians to register computers for unattended access. This feature enables proactive monitoring, alerts for issues, and efficient troubleshooting of remote systems.
Share Screens Remotely: SimpleHelp facilitates collaboration and remote assistance by enabling users to connect to remote computers, view screens, and control them. According to the vendor, this feature enables users to troubleshoot issues and perform tasks on remote systems.
Monitor and Update Remote Computers: SimpleHelp enables users to continuously gather metrics of remote systems, monitor CPU and memory utilization, track disk space, and receive alerts based on predefined thresholds. Users can fetch and modify remote files and folders without initiating a session.
Analytics: SimpleHelp provides analytics capabilities to monitor memory, disk space, and CPU usage of remote systems. The vendor claims that this feature helps users track resource utilization and identify potential performance issues.
Record Remote Sessions: SimpleHelp allows users to record remote sessions for later viewing and reference. According to the vendor, this feature is useful for training purposes, auditing, and reviewing past support sessions.
