Item: SimpleHelp
Rating: 9
Author: Verified User

Overall Satisfaction with SimpleHelp

Use Cases and Deployment Scope

We use SimpleHelp to reach and administer all of our endpoints in our environment. This allows us remote access to all pc's and servers in the field without visiting in person.

Pros and Cons

Pros

Easy access to pc's and servers
one pane of glass to our endpoints
simple to use

Cons

easier reporting
more seemless access to our pc's

Return on Investment

easy to use
one pane of glass dashboard
reporting could be better

Usability

very easy to use and does what it needs to do for us which is ease of use to get to all of our endpoints.

Alternatives Considered

GoRemote and RemoteDesk

It was the productd of choice for us for last few years based on what it gives us and price point.

Key Insights

Do you think SimpleHelp delivers good value for the price?

Yes

Are you happy with SimpleHelp's feature set?

Yes

Did SimpleHelp live up to sales and marketing promises?

Yes

Did implementation of SimpleHelp go as expected?

Yes

Would you buy SimpleHelp again?

Yes

Other Software Used

CrowdStrike Falcon, Abnormal Security, Microsoft 365

Likelihood to Recommend

It's a great product that allows us simple easy to use access to all of our endpoints. I really don't see where its less appropriate other than I would always like the price to be less.

SimpleHelp Feature Ratings

Comments

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SimpleHelp Rules!!