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Sitecore Search Reviews and Ratings

Rating: 9 out of 10
Score
9 out of 10

Community insights

TrustRadius Insights for Sitecore Search are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Improved search functionality: Users find that Reflektion's full page search and preview search features are a significant improvement over their previous search function. Some users have mentioned that the personalization based on user activity and the customization options available greatly benefit their business, resulting in a positive lift. The preview search feature, which populates with best sellers even without entering any text, has been particularly appreciated by users. Automated and dynamic product recommendations: Users praise the automated and dynamic product recommendations provided by Reflektion. They mention that it makes merchandising on their site and in emails much easier, saving them time. Many users have seen great results and an increase in conversion rate for users engaging with search. The personalized nature of these recommendations has been highly beneficial for their businesses. Customizable merchandising control center: Users like the customizable merchandising control center provided by Reflektion. They appreciate the clear documentation for integrations, testing, and integration support. The overall capabilities of the platform allow for providing customized experiences to their customers. Several users have found this feature valuable for tailoring their website to meet specific needs and preferences. Overall, reviewers have expressed satisfaction with Reflektion's improved search functionality, automated product recommendations, and customizable merchandising control center. These features have helped enhance their businesses' performance, save time, improve conversion rates, and provide personalized user experiences.

Reviews

2 Reviews

Reflektion is the GOAT of Product Recommendation Engines

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We are currently switching from another vendor to Reflektion and are using Reflektion to provide product recommendations across our sites. Many departments are involved in this, but our operations team handles the bulk of the work managing the recommendations set up in the backend. We were looking to switch to a new tool that offered more accurate and customizable product recommendations for our customers.

Pros

  • Reflektion is able to offer recommendations specific to each customer that views our site. We have found that this greatly increases conversion rate compared to other recommendations engines we have used.
  • The Reflektion dashboard is very straightforward and easy to use. We had to train a team that was used to working with a different product and found it very easy to get them all up to speed with using Reflektion.
  • During the implementation process, we worked very closely with the Reflektion dev team. They were incredibly helpful in making the deployment go as smoothly as possible.

Cons

  • While I mentioned that training our team in using the Reflektion dashboard was quite pain free, the dashboard can get a little overwhelming to a first time user. There are a lot of options and customization features available that can be intimidating at first.
  • There isn't really too much for us to criticize with Reflektion. As I said, we switched from another product to Reflektion and so far have had almost no issues. When they do come up, the Reflektion team has been very helpful.

Likelihood to Recommend

Reflektion is very well suited for ecommerce sites that are looking to provide their customers meaningful product recommendations tailored to their specific user experience on our site. We are also beginning to use Reflektion for search results. If you find that your customer base uses your search bar or is having issues with their search experience, Reflektion offers a great auto complete search results feature.

We have a sister site that only offers a small catalog of products and we do no use the auto search results feature on this site. If your company has a small catalog the search results tool may not be as effective. I cannot think of a scenario in which an ecommerce site would not find it helpful to provide customized product recommendations to their customers.

VU
Verified User
Analyst in Product Management (501-1000 employees)
Vetted Review
Sitecore Search
1 year of experience

Cost Effective Enterprise-level Optimization of Customer Purchase Intent

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Currently we've implemented preview search which shows product recommendations when customers use the search bar. We've also implemented on-page recommendations for key funnels to provide additional recommendations for what other customers viewed as well as customers product view history. Finally, we've added recommendations to a few of our emails such as abandoned browse and abandoned cart to recommend similar products.

This provides more context for customers to find what they're looking for more quickly.

Pros

  • Reflektion provides individualized results based off each customer's unique browse experience on the site. This is beneficial because it gets more accurate results than segmenting customers by certain behaviors consistent with other customers.
  • Reflektion is responsive to our business. They treat each request with professionalism and work to find solutions quickly.
  • Reflektion has several beneficial features to further enhance the customer experience through a learning environment. Reflektion learns synonyms and is able to adjust for more accurate results. They also provide full page results with faceted navigation which leverages the individualized learning into the product results specific for each customer in a seamless integration with the site.

Cons

  • So far we've encountered very few issues and Reflektion has been ready and willing to assist us in resolutions to any issues. Some of the UI needed to be refined and that was driven by our requests but this is likely more due to the customization than really a negative.
  • I've requested they serve their tags compressed as all services these days should be doing that for optimal web performance.
  • I would like more tie-in to their control panel with the initial setup. It took a while to get that set up versus having it at the start of the relationship.

Likelihood to Recommend

I believe Reflektion works well for e-commerce companies needing to improve customer experience with an ever-improving system for finding the right product quickly. Reflektion provides a complete service to guide customers to conversion using preview search, product recommendations on-site and in emails, full page search, and individualized content. They provide solid answers giving customers a very personalized experience.

BF
Bill Finch
Sr. Front End Development Manager in Marketing at Essilor | FramesDirect.com (11-50 employees)
Vetted Review
Sitecore Search
1 year of experience
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