TrustRadius Insights for SkySlope are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Skyslope is a software that offers a comprehensive solution for real estate deal management, combining CRM, document signature, and cloud-based features. Users find it convenient to have all their transactions organized by closing dates, making it easy to access upcoming ones quickly. The software serves as a simple checklist, ensuring that documents are in the right place and easily accessible. Skyslope simplifies the process of keeping documents organized and ready for submission, eliminating the need for physical paperwork. Users appreciate the accessibility of files and the ability to answer client questions on the spot. Skyslope has helped users become better agents by providing easy access to documents and ensuring deadlines are not missed. Additionally, the software streamlines compliance and document signing processes, reducing the need for in-person meetings. With Skyslope, realtors can work completely mobile, accessing files from anywhere, which saves time and increases productivity in the field.
I suggest you do not use them as a brokerage for your agents. In my experience, the system is very difficult to use. The checklist items they use are CA based, but, in my experience, they tell you the checklists are for your state. We have not been able to use our accounts since 9/26/23 in the full intended and promised service use. We have had to use other methods. In our experience, when we requested to cancel under our right for breach of contract (failure to provide service as it is intended and paid for use) they argued and fought us. We revoked their right to use our cards until a resolution was found - but, in my opinion, they don't care they'll do whatever they want. In my opinion, they do not seek to find resolutions if a dispute is brought to their attention. I think they'd rather ignore the dispute. In my opinion, customer support is non-existent unless you are adding on more services and giving them more money. In my opinion, they do not setup your accounts properly from day one and do not care to. We were told we were getting into a monthly agreement with the right to cancel with a term of up to 12-months. In our experience, they ended up messing up our entire contract. An ambassador tried to tell me an effective date - as outlined in our contract - was not actually an effective date. She tried to tell us the effective date was just when we signed and then the contract started on a random subscription licensing date she picked off the form - which that date was also incorrect - subscription and licensing also started on the "effective date of 9-26-23" as per the contract, but I believe she seems to think effective date means nothing. I am very aware that it is common contract knowledge that an effective date is a start date for a contract... We won't be using them again and will advise others to stay away from them. I think they are mediocre at best - customer support is slim to none. In my opinion, the ambassadors try to save the company a dollar but end up costing them thousands. We were intending to continue to use their TC services after we canceled the SkySlope and books services, but after the ambassador showed us they didn't actually care for us, our needs, our service, and, in my opinion, lied about the effective date not being the effective date - we won't be using them at all.
Cons
In my opinion, customer support
In my experience, understanding that an effective date is a start date
In my opinion, prioritizing customers over greed
In my experience, not arguing and fighting with customers
In my opinion, finding resolutions and common grounds instead of fighting customers when they are facing difficulties
Likelihood to Recommend
I think SkySlope is overcomplicated, the checklists do not apply to our state. In my opinion, customer support is subpar to what is promised.
This software is being used by our entire organization. It has helped the company become paperless in our record-keeping while bundling a digital software service that we all need. Our agents can keep documents organized, it makes document review easy, helps manage forms, contact info for clients, manage tasks, and archive old documents.
Pros
The checklists are very good. The manager can outline exact expectations and users get clarity on those expectations.
Their digital signature software is very good. I have used several others and it is every bit as good as others and is included in the cost of the software saving all of my agents money.
The archive functionality is very good as well. It makes it easy to get old files out of the main dashboard, while making retrieving them just as easy
Their customer service is AMAZING. They always give a quick answer, they are always available and courteous, can't say enough positive about this.
Cons
Their task manager is not good at all. It is clunky and not very intuitive. In principle, I like the ability to assign tasks to new transactions, but overall this functionality lacks.
If a file is created, it canNOT be deleted. This is very annoying in the case of accidental file creation; it jumbles the archive. Seems like a very easy thing to implement, but support said there isn't currently a way.
The quick audit function is great when files are new, but it is not available for completed files to do the final review. Again an easy implement you would think, but not having this makes reviewing files in the final stages very clunky. It takes forever. Support gave me a workaround, so that helps.
Likelihood to Recommend
SkySlope is most suited for real estate firm document management. I cannot think of another industry that it would be suited for; it is pretty specific. If you have less than 20-30 transactions a year, it wouldn't probably be worth the money versus just scanning. Our company does ~150 per year, and it saves me so much time. It is great for managing brokers of any sized firm with a fair number of transactions.
We use SkySlope for our transaction management and broker compliance. Our team operates out of multiple states and SkySlope allows us a one login location to manage our real estate transactions no matter the location.
Pros
Broker compliance checklists
Email to upload documents
Emailing documents out of system
eSignature
Cons
Signature templates
Sometimes, when placing signatures on top of documents, it doesn't lay out once completed as designed
Likelihood to Recommend
It's a simple platform for broker compliance in real estate transactions.
