TrustRadius: an HG Insights company

Smokeball

Score8.2 out of 10

12 Reviews and Ratings

What is Smokeball?

Smokeball in Chicago offers their flagship cloud-based legal case management application featuring time tracking, file and document management, billing, and legal form generation.

Categories & Use Cases

Videos

Who Buys & Uses Smokeball

Smokeball Reviews

What users are saying about Smokeball.
View all Smokeball reviews

Smokeball- THE legal software

Incentivized
James Bernicky
Managing Attorney in Legal at Bernicky Law Firm (1-10 employees)

Use Cases and Deployment Scope

Smokeball is an intregal part of our firm, we use it for EVERYTHING and are constantly using new functions (some of which we asked for and Smokeball more than delievered!!!).

From messaging to more automation, to billing, etc.... Smokeball is ALWAYS evolving to better serve our firm!

Pros

  • Tracking Time
  • Communicating, in office and with clients
  • Tracking emails and calls AUTOMATICALLY!
  • Document Automation
  • Archie AI

Cons

  • more integrations!
  • check in/reviews
  • Reminders

Most Important Features

  • Time Tracking
  • Communication
  • Emails
  • Integration
  • Secure Portal

Return on Investment

  • Keeping track of time lets us spend more time on law and less on tracking!

Usability

Alternatives Considered

AbacusLaw, Clio and MyCase

Smokeball

Incentivized
Verified User
Administrator in Finance and Accounting (201-500 employees)

Use Cases and Deployment Scope

I use Smokeball to manage matters, organize documents and emails, and track time automatically. It helps reduce administrative work and keeps everything in one place. Our use case is simple: daily case management, drafting, and billing.

Pros

  • Time capture
  • Matter management
  • Document automation

Cons

  • Navigation and interface
  • Document automation limitations

Return on Investment

  • More billables
  • Less admin
  • Better accuracy

Usability

Alternatives Considered

Clio

Other Software Used

NetSuite ERP, Salesforce Agentforce Marketing, Microsoft 365 Copilot, Microsoft Excel, Adobe Acrobat

Extremely streamlined tool !

Incentivized
Poonam Handoo
Sr. SEO Lead in Marketing at Bold Technology Pvt ltd (501-1000 employees)

Use Cases and Deployment Scope

Smokeball is a legal practice management software that addresses several common business problems faced by small and medium-sized law firms. The main problems it addresses are:
1. Inefficient workflow - Smokeball streamlines various tasks, including document management, time tracking, email management, calendar management, and task management, to improve the overall workflow and efficiency of a law firm.
2. Poor collaboration - Smokeball provides a centralized location for all case-related information, making it easier for teams to collaborate and access information quickly, thereby improving collaboration among team members.
3. Inaccurate billing - The software's automatic time tracking capabilities eliminate the need for manual time tracking, which helps to improve billing accuracy.
The scope of Smokeball is limited to small and medium-sized law firms, and it is designed to help these firms manage their day-to-day operations more efficiently and effectively. It is not intended for use by larger law firms or corporations with in-house legal departments.

Pros

  • Document Management: Smokeball provides a centralized document repository where users can store and organize all their case-related documents. This helps to improve document accessibility and collaboration among team members.
  • Time Tracking: Smokeball automatically tracks time spent on a case, eliminating the need for manual time tracking. This results in improved billing accuracy and helps the firm to accurately bill clients for the time spent on their cases.
  • Email Management: Smokeball integrates with a user's email account and automatically categorizes emails as they come in. This helps users to quickly find and access important emails, reducing the amount of time spent searching for information.

Cons

  • User Interface: Some users have reported that the user interface could be improved to make it more user-friendly and intuitive.
  • Customer Support: Some users have reported long response times and inconsistent quality of customer support, which could be improved to provide better service to users
  • Mobile Accessibility: Currently, Smokeball does not have a mobile app, which limits accessibility for users who are frequently on the go.

Most Important Features

  • Document Management: The centralized document repository, which allows users to store and organize all their case-related documents in one place.
  • Email Management: The integration with a user's email account, which automatically categorizes emails as they come in, improving accessibility and reducing the amount of time spent searching for information.
  • Calendar Management: The calendar function, which allows users to schedule appointments, track availability, and receive reminders for upcoming appointments, reducing the risk of missed deadlines.

Return on Investment

  • Increased efficiency
  • Improved accuracy
  • Improved collaboration

Other Software Used

Clio, MyCase, Rocket Matter