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Smokeball is a software that simplifies document organization and saves time by offering the ability to save emails to specific matters. …
Overview
What is Smokeball?
Smokeball in Chicago offers their flagship cloud-based legal case management application featuring time tracking, file and document management, billing, and legal form generation.
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What is Smokeball?
Smokeball in Chicago offers their flagship cloud-based legal case management application featuring time tracking, file and document management, billing, and legal form generation.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Fireworks and NY Steak. Red Apple Fireworks Panda XXL Smokeball Demo
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Product Details
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- Tech Details
What is Smokeball?
Smokeball Video
Think all legal practice management software is the same? See why Smokeball is the #1 choice for the most successful small law firms. From our industry-leading integrations, free law firm website and dedicated account management, watch to learn why Smokeball isn't like the others.
Smokeball Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Smokeball is a software that simplifies document organization and saves time by offering the ability to save emails to specific matters. Users have praised the responsive customer support provided by Smokeball, which assists with any technical needs that may arise. One of the key benefits of Smokeball is its success in streamlining case management and billing processes, resulting in increased productivity and more accurate billing. Users appreciate the software's document storage and accessibility features, which have proven particularly useful in improving efficiency and productivity in law offices. Smokeball excels at replacing multiple programs, reducing the need for additional software and enhancing workflow. By facilitating a paperless office and easy organization of files, Smokeball helps reduce clutter and improve overall productivity. The integration of billing with LawPay simplifies payment processing and eliminates manual entry of payments. Smokeball's document automation feature has resolved the time-consuming task of document drafting. Templates and forms within Smokeball have proven valuable in improving efficiency, communication, organization, and client service within teams. The integrated billing feature and ease of file access further enhance time management and streamline document production. Smokeball proves invaluable in keeping law firms on track, ensuring tasks are completed in a timely manner. Users find the organization features of Smokeball beneficial as they keep tasks and files easily accessible. For firms aiming to reduce costs associated with paper usage and storage fees, Smokeball offers a viable solution, especially in a paperless office environment. Additionally, the cloud-based platform promotes collaboration for those working remotely.
Game changer software: Users find Smokeball's practice management software to be a game changer for their practice, eliminating the need for third-party programs and offering significant advantages compared to other software options.
Automatic time tracking: The automatic time tracking feature is praised by users for positively impacting their practices by eliminating the need for manual time tracking and improving billing accuracy. Several users have mentioned that this feature has helped them capture more billable time and provide valuable insights for billing and fee petitions.
Responsive account managers: Users highly appreciate Smokeball's account managers for their responsiveness and availability. Many reviewers have noted the quick response time to emails and the attentiveness of the account managers in addressing requests or questions.
Cumbersome and difficult to use: Users have found the software to be challenging when it comes to replicating client matters and locating files for clients with multiple matters. Some users have expressed frustration with the complexity of these tasks.
Limited integration with other software suites: Several users have mentioned limitations in integrating the software with popular suites like Adobe, WordPerfect, Salesforce, Hubspot, and Office 365 Online. Additionally, some users have expressed a desire for integration with email programs like Gmail and G Suites.
Learning curve associated with advanced features: Users have reported a learning curve associated with the software's advanced features, requiring a significant time commitment to fully utilize. Some users have also mentioned negative experiences with customer support, including unhelpful assistance and mistakes made by the document automation team.
Users recommend Smokeball for managing a high volume clientele and workload, suggesting taking the time to learn the software and utilizing the support team. They also suggest giving Smokeball a trial run, as they find it easy to use and effective. Additionally, upgrading computer equipment for compatibility is advised. Users recommend thinking about what you want to improve about your business and asking direct questions about Smokeball's functionality. They highly recommend Smokeball for its management system, as it helps save time and improves organization. In large firms, users appreciate Smokeball as a billing tool. However, they do not recommend it for small/sole practices.
Reviews
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February 09, 2023
Extremely streamlined tool !
Smokeball is a legal practice management software that addresses several common business problems faced by small and medium-sized law firms. The main problems it addresses are:
1. Inefficient workflow - Smokeball streamlines various tasks, including document management, time tracking, email management, calendar management, and task management, to improve the overall workflow and efficiency of a law firm.
2. Poor collaboration - Smokeball provides a centralized location for all case-related information, making it easier for teams to collaborate and access information quickly, thereby improving collaboration among team members.
3. Inaccurate billing - The software's automatic time tracking capabilities eliminate the need for manual time tracking, which helps to improve billing accuracy.
The scope of Smokeball is limited to small and medium-sized law firms, and it is designed to help these firms manage their day-to-day operations more efficiently and effectively. It is not intended for use by larger law firms or corporations with in-house legal departments.
1. Inefficient workflow - Smokeball streamlines various tasks, including document management, time tracking, email management, calendar management, and task management, to improve the overall workflow and efficiency of a law firm.
2. Poor collaboration - Smokeball provides a centralized location for all case-related information, making it easier for teams to collaborate and access information quickly, thereby improving collaboration among team members.
3. Inaccurate billing - The software's automatic time tracking capabilities eliminate the need for manual time tracking, which helps to improve billing accuracy.
The scope of Smokeball is limited to small and medium-sized law firms, and it is designed to help these firms manage their day-to-day operations more efficiently and effectively. It is not intended for use by larger law firms or corporations with in-house legal departments.
- Document Management: Smokeball provides a centralized document repository where users can store and organize all their case-related documents. This helps to improve document accessibility and collaboration among team members.
- Time Tracking: Smokeball automatically tracks time spent on a case, eliminating the need for manual time tracking. This results in improved billing accuracy and helps the firm to accurately bill clients for the time spent on their cases.
- Email Management: Smokeball integrates with a user's email account and automatically categorizes emails as they come in. This helps users to quickly find and access important emails, reducing the amount of time spent searching for information.
- User Interface: Some users have reported that the user interface could be improved to make it more user-friendly and intuitive.
- Customer Support: Some users have reported long response times and inconsistent quality of customer support, which could be improved to provide better service to users
- Mobile Accessibility: Currently, Smokeball does not have a mobile app, which limits accessibility for users who are frequently on the go.
- Document Management: The centralized document repository, which allows users to store and organize all their case-related documents in one place.
- Email Management: The integration with a user's email account, which automatically categorizes emails as they come in, improving accessibility and reducing the amount of time spent searching for information.
- Calendar Management: The calendar function, which allows users to schedule appointments, track availability, and receive reminders for upcoming appointments, reducing the risk of missed deadlines.
- Increased efficiency
- Improved accuracy
- Improved collaboration