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SoftLab Reviews and Ratings

Rating: 8.8 out of 10
Score
8.8 out of 10

Community insights

TrustRadius Insights for SoftLab are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customizable Settings: SoftLab offers a high level of customization options, which has been appreciated by many users. Some users have found that the number of settings available in the software is great for multitasking and portability, allowing them to perform multiple tasks within one program. The ability to configure settings according to their liking has made the use of SoftLab more flexible and versatile.

User-Friendly Interface: The user interface of SoftLab has been praised by several reviewers for its ease of use and simplicity. Users have reported that even though the interface design seems basic and old-school on the surface, it is actually very easy to navigate. Many appreciate how detail-oriented the software is when receiving samples and verifying results, making it easy to maneuver.

Excellent Customer Service: Several users have expressed their appreciation for SoftLab's customer support team. They find them helpful and responsive whenever they need assistance with any issues they may encounter while using the software. This aspect of SoftLab makes it easier for new users to learn about all aspects of the software quickly without feeling lost or unsupported during implementation.

Reviews

1 Review

Soft Lab Review by a Medical Laboratory Professional

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

SoftLab is being used by our Laboratory Departments throughout most of our organization. I believe the aim is to have SoftLab used by the entire organization. Soft Lab is primarily used to receive patient specimens and verify test results. Also, it is used to log in QC results for our instruments. We also have Soft Bank which is used to manage all aspects of our Blood Bank department. I have not faced any problems with SoftLab software. I highly recommended to all laboratories in the world.

Pros

  • Receiving of specimens is highly convenient now and can be done via two platforms within the same software. We use a scanner to scan the barcode as opposed to typing in any info. So in addition to being convenient, it reduces clerical errors.
  • Verifying results was never easier now with just one click. Patient results are verified and sent to the nurses and doctors. Also, to our convenience, a list of codes/messages are available such as this test has been repeated. In addition to keeping a record of calling in critical results.
  • Logging in our daily core lab instruments QC results and maintenance tasks have now been transformed from paperwork to verifying and enter results via SoftLab QC which is very easy and enjoyable.

Cons

  • I have yet to find any features that are hard to use. I honestly believe that SoftLab is very easy to use and is 100% user-friendly. SoftLab has outdone itself as an LIS and needs no improvement.

Likelihood to Recommend

<p>Verifying critical results via SoftLab is a very well demonstration of its high functionality. You can add a message to the result that it's been repeated and results are confirmed. Also, you can add the name of the nurse who was notified of the result. Also, you can see the previous results right next to the current one with the date it was performed. All of these aforementioned features are available in the same window making it a very good experience to verify a critical result as a Medical Lab Scientist.</p><p>SoftLab has been never less appropriate to face any scenarios. It has always exceeded my expectations.</p>

ME
Mohammed Elgayar
Medical Laboratory Scientist in Professional Services at Prime Healthcare (10,001+ employees)
Vetted Review
SoftLab
1 year of experience
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