Name: Soon
Price: 9 USD
Author: Soon

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Flowchart

Development

Career Center

Education

Business Intelligence (BI)

Collaboration

Enterprise Search

Streaming Analytics

Enterprise

Accounting

Accounting and Tax Services

Budgeting and Forecasting

Crypto Accounting

Tax Compliance

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Freelance Management

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Application Virtualization

Blade Servers

Cloud Storage

Disaster Recovery

Fraud Detection

IT Professional Services

Identity Verification

Integration Platform as a Service (iPaaS)

Machine Learning

Network Performance Monitoring

Office Migration and Repair

Packet Analyzer

Penetration Testing

Single Sign-On

Vector Databases

Virtual Data Room

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Click Fraud

Content Management

Customer Success

Digital Content Creation

Email Marketing

Enterprise Marketing Management

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

URL Shorteners

Video Editing

Web Analytics

Marketing

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Revenue Operations

Sales

Interior Design

Inventory Management

Moving Software

PCB Design

Population Health Management

Public Transportation

Retail Execution

Retail Management

Vertical-Specific

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### Shift Scheduling
Users consistently praise Soon's shift scheduling capabilities, highlighting its ease of use, flexibility, and ability to streamline the scheduling process. They appreciate features such as self-scheduling, shift swapping, and real-time updates, which contribute to efficient workforce management. Despite some minor suggestions for improvement, the overall consensus is that Soon excels in providing a robust and user-friendly shift scheduling solution for teams of varying sizes and industries.

### Workforce Planning
Users generally praise Soon for its workforce planning capabilities, highlighting features such as clear overviews, efficient workload management, and streamlined scheduling processes. The ability to easily assign tasks, track coverage, and manage staffing needs has been a key factor in users' positive experiences with Soon. Additionally, the platform's flexibility in accommodating various work arrangements and its user-friendly interface have contributed to its reputation as a reliable workforce planning tool. While some users have expressed minor concerns or areas for improvement, the overall sentiment leans towards Soon being a valuable asset for effective and organized workforce planning.

### Employee Leave Management
Users consistently praise Soon for its user-friendly and effective employee leave management features. The ability to easily cancel, swap shifts, and request leave has significantly streamlined the process for both employees and managers. By providing a clear overview of available staff and hours, Soon enables efficient task allocation and workload management. Additionally, the continuous improvements and enhancements, such as the "Leave & Workload" functionalities, contribute to a positive and intuitive user experience.

### App Functionality
User feedback regarding Soon's app functionality is diverse, with some users praising its intuitive nature and the ease of communication and scheduling it provides. However, there are also suggestions for enhancements, such as the need for a dedicated app for better accessibility and smoother scrolling within the shift name list. While some users appreciate the continuous improvements and responsiveness of the Soon team to feedback, others express a desire for additional features like a Q&A section for better information sharing between management and workers. Despite these mixed opinions, the general consensus is that Soon's app functionality has room for growth and further optimization to better cater to user needs and preferences.

### Platform Usability
Users consistently highlight Soon's platform usability as a key strength, emphasizing its user-friendly interface and ease of use. The software's intuitive design allows for quick navigation and efficient task management, contributing to a positive user experience. While some users mention minor issues with mobile access and automatic updates, the overall sentiment leans towards a favorable view of Soon's platform usability capabilities. The ability to easily switch between departments, view employee statuses, and generate reports adds to the platform's appeal, despite occasional refresh challenges. Additionally, the software's scalability and continuous improvements, such as the "Leave & Workload" functionalities, are noted as valuable features that enhance usability and overall efficiency for businesses.

### Integration Features
Users appreciate Soon's integration features for streamlining their processes and enhancing team collaboration. The ability to sync with Google Calendar has been particularly beneficial, allowing for efficient management of leave and ensuring adequate coverage for customer support. While some users have noted limitations, overall, the integration features have proven to be a valuable asset in optimizing workflow and productivity within the platform.

### Calendar and Events
Users generally praise Soon's calendar and event management features. They appreciate the ability to view schedules day by day and have a quick overview for assigning tasks and managing projects. The ease of managing leave and health permits directly on the calendar is highlighted as a strong point. However, some users express a desire for a unified calendar view that combines tasks from different boards for better organization. Despite some minor drawbacks, users find Soon's calendar and event functionalities to be efficient and user-friendly, allowing for streamlined scheduling and team coordination.

Soon is a team scheduling and shift management tool designed to streamline employee scheduling and optimize workforce operations. According to Soon Technologies B.V., the product caters to businesses of all sizes, including small startups and large enterprises, in various professions and industries such as customer service, retail, hospitality, healthcare, and call centers.

## Key Features

**Shift Scheduling**: According to the vendor, Soon allows users to create and customize shifts based on business needs, assign team members, and group shifts for a clear overview.

**Intraday Planning**: Soon provides a feature that allows users to visualize and distribute daily activities across the team to ensure optimal coverage and avoid over or underworking.

**Time Off Tracking**: The vendor claims that Soon efficiently manages time-off requests, enables the creation of leave categories, and provides a company-wide view of employees on leave.

**Pulse**: Soon offers an AI-powered and automated feedback process, allowing users to foster team engagement and gather valuable insights.

**Apps & Integrations**: Soon integrates seamlessly with essential tools such as Google Calendar, Outlook Calendar, HR platforms, and collaboration platforms like Microsoft Teams and Webex, as stated by the vendor.

**Real-time Metrics**: According to the vendor, Soon provides real-time insights into team operations, including shift coverage, attendance, and productivity.

**Integration with HR Platforms**: Soon can be integrated with HR platforms like BambooHR and Personio, according to the vendor, to streamline employee data management.

**AI-generated Reports**: The vendor claims that Soon generates detailed and actionable reports using AI, providing valuable insights for decision-making.

**Task Management**: Soon enables users to create and assign tasks, set deadlines, and track task progress for improved collaboration and accountability, as stated by the vendor.

**Shift Swapping and Requests**: According to the vendor, Soon allows employees to request shift swaps and time-off requests, with customizable approval workflows and notifications for managers.

Clean and Concise Workflow: Users have praised Soon for its clean and concise workflow, which allows them to easily handle common tasks such as scheduling trading shifts, managing leave, and checking coverage. Several reviewers have mentioned that this streamlined approach has greatly improved their efficiency in daily operations.

Ease of Setup and Use: Many users have highlighted the ease of setup and use when it comes to Soon. They appreciate how intuitive the software is, making it easy for all users, even those with minimal computer skills, to navigate effectively. Reviewers also mention that the support from the developers is highly commendable, as they address any questions or customization needs promptly.

Good Overview and Visibility: The ability of Soon to provide a good overview of staff activities and colleague schedules is frequently mentioned by reviewers. This feature allows project managers to view their team's schedule on a daily, weekly, or monthly basis, enabling efficient task assignment and assessment of new projects' feasibility. Additionally, users appreciate the visibility it offers into colleagues' schedules as well as synchronization with Google Calendar for seamless integration across platforms.

Confusing User Interface: Several users have found the user interface of the software to be confusing and have expressed difficulty in navigating and efficiently performing tasks. 

Lack of Error Handling Capabilities: One reviewer pointed out that the software lacks error handling capabilities, leading to missed events or edits that give the impression of task failure.

Missing Start Work Week Option: A reviewer mentioned that the option to start work weeks on Sundays is missing, particularly for payroll purposes.

Soon has become an invaluable tool for improving call center coverage without the hassle of increased scheduling time. Users have reported noticeable improvements in their ability to match coverage needs to workload, resulting in a more efficient and effective call center operation. The software's smart and user-friendly interface has exceeded expectations, with users finding it superior to other scheduling software options on the market. The ability to view boards on the same calendar would further enhance Soon's capabilities, making it the ultimate solution for team scheduling.

Another prominent use case of Soon is in managing large repacking assignments and facilitating the process of finding and contracting temporary workers for shifts. Users have praised SoonWorks for its ease of setup and flexibility in shift management. Additionally, the ability to share sign-up links with workers to book shifts themselves has been highly appreciated. SoonWorks has proven to be adaptable to different business needs, with a supportive and accessible support team providing relevant functionality tips. 

In addition, Soon shows potential for use in factories and warehouses, offering benefits such as better worker involvement, faster adaptation to workload changes, and easy management of shift cancellations, swapping, and leave requests. The software has also had a positive impact on communication and scheduling processes for various teams, reducing excessive emails and messages across multiple apps. Event managers have benefited greatly from Soon's simplified scheduling and communication features, eliminating the need for complicated Excel spreadsheets.

One notable advantage of Soon is its ability to automate manual processes in team planning and scheduling, freeing up valuable time and energy for other important tasks. Customers have also expressed high satisfaction with Soon's responsiveness to feedback, as requested features have been delivered within a few days. Overall, Soon has proven itself as a versatile solution that addresses diverse user needs across industries while streamlining operations and enhancing productivity.

Basic

Celayix is a workforce management software solution offered by Celayix, Inc.

Celayix

Starter

Plus

Planday

Soon

Workforce Management is concerned with scheduling and tracking the workforce. This is particularly important for organizations with shift workers and includes applications to track time and attendance, monitor compliance with labor laws, and sometimes includes payroll functionality.

Workforce Management Software Features

Workforce Managment software features aid in helping business manage employees and their welfare.

Time and Attendance Tracking

Tracks employees' work hours, breaks, and attendance to ensure accurate payroll processing and compliance with labor regulations.

Scheduling and Shift Management

Allows managers to create, assign, and modify employee schedules, taking into account factors like availability, skillsets, and workload.

Payroll and Attendance Integration

Integrates with payroll systems to streamline the transfer of attendance data for efficient and error-free payroll processing.

Leave Management

Enables employees to request time off, sick leave, or other types of leave, and allows managers to approve or deny these requests.

Workforce Reporting and Analytics

Generates reports on employee attendance, overtime, labor costs, and other workforce data to inform decision-making and optimize operations.

Workforce Compliance Monitoring

Monitors and ensures compliance with labor laws, union agreements, and company policies regarding work hours, breaks, and overtime.

Mobile Accessibility

Provides employees and managers with mobile apps or web portals to access workforce management functions remotely and on-the-go.

Task Assignment and Tracking

Assigns tasks to employees, tracks task progress, and monitors task completion to streamline workflow and improve productivity.

Forecasting and Resource Planning

Utilizes historical data and trends to forecast workforce needs, allocate resources efficiently, and adjust staffing levels as needed

Staffing Forecasting and Resource Planning

Utilizes historical data and trends to forecast workforce needs, allocate resources efficiently, and adjust staffing levels as needed.

Shift Swapping and Time-Off Requests

Allows employees to request shift swaps with colleagues or submit time-off requests, with managers approving changes as necessary to accommodate schedule flexibility.

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