Sqanit is a modular service platform that connects physical products to intelligent, app-free support experiences. Designed for companies that sell or support complex, durable consumer goods, sqanit enables seamless assistance across the entire product lifecycle — from onboarding and troubleshooting to repair and replacement.

End-users access contextual help instantly by scanning a QR code on the product. This initiates a tailored support flow combining self-service guides, AI-powered assistance, remote video diagnostics (AR), and ticketing — all without requiring a login or mobile app.

Built for real-world complexity, sqanit supports a wide range of product types, user roles, and service structures. It is presented as especially effective for mid-market companies managing spare parts, accessories, and distributed service processes. Its modular architecture integrates with existing systems (CRM, ERP, PIM, ticketing) and supports emerging compliance requirements like the EU Digital Product Passport.

Key Features

QR-triggered support without app or login
Modular service flows for diverse use cases
AI-guided self-help and product troubleshooting
Embedded ticketing and remote AR diagnostics
Open API integrations with leading back-office tools
DPP-ready data structuring and traceability

Key Benefits

Increases service efficiency by reducing manual interactions
Enables scalable support for complex physical products
Improves resolution speed and customer satisfaction
Enhances product usability and long-term loyalty
Future-proofs operations with compliance-ready infrastructure

Best Fit

Sqanit is described as ideal for mid-market product sellers, service providers, and manufacturers of physical goods with long lifecycles, evolving user bases, and high after-sales complexity.

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What is sqanit?

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