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Squadcast Reviews and Ratings

Rating: 7.6 out of 10
Score
7.6 out of 10

Community insights

TrustRadius Insights for Squadcast are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

  • Helpful Incident Timeline: Users have found the incident timeline feature to be particularly helpful in providing a complete picture of incidents and their response. It allows them to quickly identify the source of an alert, review the alert information, and see who has acknowledged and responded to the incident. This feature helps keep the entire team on the same page and streamlines their operations.

  • Full Control Over On-call Issues: Users appreciate having full control over on-call issues and the availability of read-only access for stakeholder users. This feature allows for better coordination and ensures that everyone has access to the necessary information.

  • Useful Exclusion and Alert Forwarding Capabilities: Users find the incident exclusion and alert forwarding capabilities to be helpful, especially when they need to avoid being disturbed or when they are on vacation. They mention using these features frequently and finding them beneficial.

Reviews

1 Review

Great incident management solution!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Squadcast as an alert management system for critical business process and technology functions. It solves for not having teams or resources online and active in a 24/7 manner by being configured to monitor events set with specific thresholds or criteria and automating communication to various channels. It has taken that first line of defense out of our hands and into a trusted system.

Pros

  • Allows you to configure monitoring on events across the enterprise
  • Very flexible in the channels that you can communicate to - i.e. Slack, Email, SMS, etc...
  • Provides integrations into the systems that you use on a daily basis
  • Has a very easy to use online interface that comes with little to no learning curve

Cons

  • Can be costly depending on how deep your budget is!
  • Support is not always the best

Likelihood to Recommend

We tied Squadcast into our CI/CD pipeline for Airflow monitoring of workflows, and had it looking for failures and specific jobs. Then communicating out to a resource group with automated no answer or response next person communication. A lot of tools stop at one generic communication, but Squadcast allows you to take it a step further.

HW
Harvey Wyche
Director of Product Management in Product Management at CafeMedia (201-500 employees)
Vetted Review
Squadcast
1 year of experience
View profile