IT Alert Management Software

IT Alert Management Software Overview

IT Alert Management software captures, records, organizes, and priorities IT alerts and communicates them to the appropriate teams. The software highlights IT service disruptions and performance degradation facilitating normal service restoration, with the goal of minimizing adverse impacts to business and customer operations. It is especially valuable in supporting mission-critical systems and for organizations that must oversee vast IT assets.

Also referred to as IT incident management software, its features overlap with IT Service Management Software, and service desk software. It is related to Incident Response Software and is integrated with IT alerting functions embedded in Observability and IT Monitoring Tools, major business application suites, and cloud services.

These alerts cover service interruptions, hardware failures, resource constraints, performance bottlenecks, security threats, and application errors. When an alert is triggered, it is instantly routed to the correct individuals, and an automated workflow is initiated. The notification is made by text, phone, email, or through team collaboration and communication software.

The software mitigates IT issues, and the information it provides helps limit their impact. It facilitates issue remediation, identifying the cause of the problem and offering guidance for its resolution. Its analytics and reporting are used to avert future occurrences.

The software is used by DevOps and IT Service Management Teams

Top Rated IT Alert Management Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

IT Alert Management Products

(1-24 of 24) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

PagerDuty
Customer Verified
Top Rated

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

OnPage

OnPage Corporation headquartered in Waltham offers their IT alert management solution.

OpsGenie

OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.

Splunk On-Call

VictorOps is an IT alerting and incident management platform acquired by Splunk in 2018.

xMatters

xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.

AWS Security Hub

AWS Security Hub gives users a comprehensive view of your high-priority security alerts and security posture across AWS accounts. With Security Hub, users have a single place that aggregates, organizes, and prioritizes security alerts, or findings, from multiple AWS services, such…

Liongard

Liongard is an IT automation and analytics platform for MSPs, designed to unlock the intelligence hidden deep within IT systems to give MSPs an operational advantage that delivers both higher profits and an exceptional customer experience, providing automatic documentation of customers'…

AlertOps

AlertOps, headquartered in Bloomingdale, offers their IT alert system for IT incident management.

Grafana OnCall

Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.

DERDACK Enterprise Alert

German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.

Freshstatus

Freshtatus is an incident communications tool with a branded Public and Private status page which users can customize and use to communicate incidents to the customers or internal stakeholders.

Moogsoft

Moogsoft is an IT alert management platform from the San Francisco-headquartered company of the same name with an office in the UK... also comprising the original developers of IBM's acquired Netcool technology.

ManageEngine AlarmsOne

ManageEngine, a division of Zoho Corporation, offers AlarmsOne, an IT alert management software.

Everbridge IT Alerting

Everbridge's IT Alerting system is an IT alert and incidment management system allowing deployment of a predefined business process to alert personnel and create the necessary bridging and orchestration to address the threat.

Zenduty

The vendor describes Zenduty as a collaborative, end-to-end incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes critical alerts through predefined…

Squadcast

Squadcast is an end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

SIGNL4

Derdack, a German company, offers SIGNL4, a mobile oriented IT alert management software system.

Spyderbat

Spyderbat headquartered in Austin, Texas, is a cybersecurity startup designed for risk analysts to solve the problems arising from tracking security alerts manually. While mapping devices across the IT infrastructure, Spyderbat aims to weed out the false positives, identify breaches…

sendQuick onCloud

sendQuick onCloud is a systems availability monitoring and notification management platform for the cloud. It works with public cloud services to monitor systems, applications, services, and networks and flags up issues only to staff on duty. How does it work? sendQuick onCloud…

CloudFabrix AIOps 2.0 Solution

CloudFabrix AIOps solution is an enterprise-grade platform that is purpose-built to enable IT transformation and to address comprehensive digital IT planning and operations needs. This platform uses Advanced Analytics, AI, Machine Learning, and Automation to build, plan, operate…

Harp

Harp is an alert management system that allows users to collect alerts from various monitoring systems and provide a rich interface to manage them in a single place. What Harp offers: All alerts are in one placeOne source for informationAvoid false positive notificationsBuild…

Crises Control

Crises Control helps organisations keep lines of communication open by making it easy to send notifications to any number of people at once, allowing for immediate, individual response with an automatic audit trail.The vendor states Crises Control is invaluable for providing up-to-…

Expel

Expel, headquartered in Herndon, aims to provide the capabilities of a modern SOC - 24x7 detection, response, and resilience - without the cost and headache of managing one.

Aurea AlertFind

Aurea, headquartered in Austin, offers AlertFind, a mass notification platform supporting emergency notification, IT alert management, and other purposes.

Learn More About IT Alert Management Software

What is IT Alert Management Software?

IT Alert Management software captures, records, organizes, and priorities IT alerts and communicates them to the appropriate teams. The software highlights IT service disruptions and performance degradation facilitating normal service restoration, with the goal of minimizing adverse impacts to business and customer operations. It is especially valuable in supporting mission-critical systems and for organizations that must oversee vast IT assets.

Also referred to as IT incident management software, its features overlap with IT Service Management Software, and service desk software. It is related to Incident Response Software and is integrated with IT alerting functions embedded in Observability and IT Monitoring Tools, major business application suites, and cloud services.

These alerts cover service interruptions, hardware failures, resource constraints, performance bottlenecks, security threats, and application errors. When an alert is triggered, it is instantly routed to the correct individuals, and an automated workflow is initiated. The notification is made by text, phone, email, or through team collaboration and communication software.

The software mitigates IT issues, and the information it provides helps limit their impact. It facilitates issue remediation, identifying the cause of the problem and offering guidance for its resolution. Its analytics and reporting are used to avert future occurrences.

The software is used by DevOps and IT Service Management Teams

IT Alert Management Software Features

IT Alert Management Software will include many of these features.

  • Centralized IT alert management
  • Real-time alert monitoring
  • Alert analysis and prioritization
  • Rule-based routing to appropriate teams or individuals
  • Alert staff through collaboration and communication tools, text, phone, and email
  • Workflow automation and role-based scheduling
  • Escalation path
  • Alert tracking, status reporting, and audit trail
  • Redundant alert suppression
  • Alert incident and resolution knowledge base
  • Analytics and reporting
  • Mobile support
  • Integrations with observability and monitoring tools, log analytics software, business application suites, cloud services, team collaboration and communication tools
  • Mobile support

IT Alert Management Software Comparison

Consider the following when purchasing IT Alert Management Software.

Integrations: Your IT infrastructure will drive the integrations that are necessary for an effective, smoothly running alert management system. Evaluate which IT Alert Management software will best integrate with the monitoring and collaboration tools, and business applications you are running. Vendor products are available that support scores of different integrations. Some alert management software is deployed as SaaS and will only work with other SaaS solutions.

Scope: IT alert management features are included in IT Service Management and Incident Response software. Depending on the vendor their features may not be as robust as those provided in dedicated alert management software. In the situation where an Observability tool can monitor most of or all your IT operations, such as IT cloud-based services, its alert management features may be all you need.

Scale: Large IT operations, with multiple clients in multiple locations, will be best supported by a full alert management feature set including centralized dashboards, multi-device collaboration tools, automatic alert prioritization, routing, and escalation.

Pricing Information

Depending on its features, integration capabilities, and your IT infrastructure, alert management software ranges from $10 to $150 a month per user. Limited free versions are sometimes offered. Free trials are available.

IT Alert Management Software Best Of Awards

The following IT Alert Management Software offer award-winning customer relationships, feature sets, and value for price. Learn more about our Winter Best Of Awards methodology here.

Best Of Winter 2023 Awards Winners for the IT Alert Management category. For Best Relationship, first place is OnPage. Second place is OpsGenie. Third place is PagerDuty. For Best Feature Set, first place is OpsGenie. Second place is PagerDuty. Third place is OnPage. For Best Value, first place is OnPage. Second place is OpsGenie. Third place is PagerDuty.

Related Categories

Frequently Asked Questions

What does IT alert management software do?

IT alert management software highlights IT service disruptions and facilitates their resolution. It includes real-time alert monitoring, prioritization, team routing and notification, workflow automation, alert tracking, escalation, analytics, and reporting.

What are the benefits of using IT alert management software?

IT Alert Management Software will reduce downtime, save costs, increase productivity, and help to ensure satisfactory customer experiences. The information and analytics it provides help prevent future outages.

How much does IT alert managment software cost?

Alert management software ranges from $10 to $150 per user, each month. Free trials are usually available.