SS&C Blue Prism

SS&C Blue Prism provides agentic automation software for enterprises operating in regulated and complex environments. Its platform, SS&C Blue Prism WorkHQ, orchestrates artificial intelligence (AI) agents, digital workers—software robots that execute automated tasks—application programming interfaces (APIs) and people in a single governed environment, with security, compliance controls and audit logging built into workflows. WorkHQ extends existing Robotic Process Automation (RPA) and business process management investments, so organizations can adopt AI agents while retaining existing systems. SS&C Blue Prism is part of SS&C Technologies (NASDAQ: SSNC), which uses the platform across its own operations. The company serves customers in banking, insurance, healthcare and other industries.

Product Description

SS&C Blue Prism WorkHQ connects people, AI agents, digital workers and the systems they depend on in one governed platform for designing, running and overseeing enterprise work. WorkHQ succeeds the SS&C Blue Prism Intelligent Automation Platform, carrying its automation capabilities forward and adding Agentic Workflow Orchestration and controls for AI use.

Core Value Proposition: WorkHQ addresses three problems that surface when enterprises scale automation and AI: work is fragmented across disconnected tools and teams, AI tools lack coordination and enterprise control, and leaders lack an auditable view of automated activity. WorkHQ coordinates people, AI agents and digital workers in one environment, with governance, security and compliance controls integrated into workflows.

Key Capabilities

Unified Work Orchestration: WorkHQ coordinates tasks across AI agents, digital workers, APIs and people, routing work, managing handoffs and handling exceptions. Teams can monitor work centrally across automation, business process management and AI tools.

Workflow Governance: Governance, security and compliance controls are integrated into the workflow layer, and integration with SS&C AI Gateway gives enterprises control over how AI models are accessed and used. Audit logging supports oversight of automated activity and documentation of controls.

Support for Existing Automation: WorkHQ extends existing RPA and business process management investments. Digital workers already in production, SS&C Blue Prism Chorus and third-party systems connect into agentic workflows, so organizations can adopt agentic automation while retaining existing infrastructure.

Low-Code Design and Prebuilt Integration: A drag-and-drop designer lets teams sequence APIs, AI capabilities, digital workers and business logic, supported by prebuilt connectors. WorkHQ’s AI Agent Builder, Agent Studio, lets teams create agents for use in workflows. Workflows and agents are modular and reusable, so patterns developed in one part of the business can be applied elsewhere.

WorkHQ vs. Alternatives: WorkHQ combines task automation with orchestration across agents, people and systems, alongside governance and audit capabilities. This combination supports organizations seeking to reduce the integration work involved in assembling separate automation and AI tools. The platform is designed for complex, regulated operations spanning multiple systems, including legacy infrastructure.

Who Should Use WorkHQ: WorkHQ serves transformation leaders, operations teams and automation centers of excellence in organizations where work spans multiple systems and teams. SS&C Blue Prism customers span financial services, healthcare, insurance, public sector, manufacturing, retail, transportation and logistics, telecommunications, and energy and utilities. The platform supports workflows that require governance, documented controls and audit records, with scope to expand adoption across the organization.

Outcome: WorkHQ helps enterprises manage AI use by coordinating people, agents and digital workers within governed workflows. SS&C reports using the platform across its own business to reduce processing times and generate operational savings. Customer examples supplied by the vendor include Alberta Health Services’ reduction in manual work and Trygg-Hansa’s reduction in processing time for fast-tracked insurance claims.