Name: Supremo Remote Desktop
Rating: 5.9 (3 reviews)
Author: Nanosystems

Help Desk

Web and Video Conferencing

Customer Support

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Collaboration

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Meeting Management

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Data Center Infrastructure Management

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Fraud Detection

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Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Managed Print

Network Performance Monitoring

Password Management System

Release Management

Remote Support

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Information Technology

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Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Creative Collaboration

Direct Mail Automation

Email Marketing

Gamification

Intent Data

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Multichannel Retail

Presales

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Sales

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### Connection Quality and Speed
Some users highlight the fast connection speeds and high image resolution provided by Supremo Remote Desktop, emphasizing its efficiency in remote access tasks. However, a few reviewers express concerns about occasional connection losses and the inability to reconnect smoothly, indicating room for improvement in enhancing connection reliability. Despite differing opinions, the overall consensus suggests that Supremo Remote Desktop's connection quality and speed capabilities are a notable aspect of its performance, albeit with some areas that could be further refined for a more consistent user experience.

### Installation and Setup
The reviews highlight the consensus among users that Supremo Remote Desktop excels in providing a smooth and straightforward installation process. Users appreciate the ease with which they can set up the software and initiate remote access to servers, emphasizing its efficiency and minimal resource consumption. The ability to install Supremo as a service for unattended server access is particularly lauded for its simplicity and effectiveness.

### Pricing
Users consistently highlight Supremo Remote Desktop's affordability and cost efficiency in their reviews. The general sentiment among users is that the pricing of Supremo Remote Desktop is a key factor in their decision to switch to this software. Many users appreciate the competitive pricing compared to other similar products in the market. Some users specifically mention that the lower cost of Supremo Remote Desktop was a significant factor in their decision to make the switch. However, a few users also note that the pricing can get a bit high for certain features, especially for small businesses. Despite some minor concerns about pricing, the overall consensus is that Supremo Remote Desktop offers good value for its cost.

Customizable Interface: Users have expressed their appreciation for the ability to customize the interface of Supremo Remote Desktop with their logo and corporate colors, allowing businesses to create a personalized remote control experience. This feature has been highlighted by several reviewers as a beneficial addition that adds professionalism to their remote support services.

Fast Connection and High Image Resolution: Many users have praised Supremo Remote Desktop for its fast connection speed and high image resolution when remotely accessing equipment. This enhancement in the remote desktop experience has garnered positive feedback from multiple customers, who find it advantageous for smooth and efficient work processes.

Intuitive User Interface: The highly intuitive user interface of Supremo Remote Desktop has been commended by numerous users, making setup and connection to remote machines quick and easy. Even novice users have found it convenient to navigate, enabling them to start using the software promptly.

Lack of Multi-Factor Authentication: Several users have expressed disappointment with Supremo Remote Desktop's lack of multi-factor authentication. This has been a downside for them, as they feel it compromises the security of their remote sessions.

Occasional Lost Connections and Inability to Reconnect: Some users have reported experiencing occasional lost connections while using Supremo Remote Desktop. They have also faced difficulties reconnecting, which has caused inconvenience for them during important tasks or collaborations.

Slow Performance and Difficulty in Setup on Certain Networks: A number of users have mentioned that Supremo Remote Desktop can be slow at times, impacting their productivity. Additionally, some users have found it challenging to set up the software on certain networks, further adding to their frustration and time-consuming setup processes.

Supremo Remote Desktop has proven to be an essential tool for remote workers, offering a reliable and secure solution for various use cases. Users have praised its ease of use and affordability, making it accessible to a wide range of individuals. The software has been successfully utilized for everyday remote support needs, such as troubleshooting remote servers and PCs, transferring data, and working remotely.

Despite occasional issues with connection reliability, Supremo Remote Desktop has consistently provided a valuable user experience over the years. It has been commended for its cost-effectiveness and simplicity in supporting remote desktop needs. Users have found it particularly convenient for helpdesk and remote support tasks, as it allows them to handle 99% of incidents without needing to physically move.

Furthermore, Supremo Remote Desktop has become an integral part of daily operations for many users who rely on it to perform remote support for end users and manage remote sessions for both physical and virtual servers. Its power in managing these sessions has been highlighted by users who have experienced few problems while using the software. Overall, Supremo Remote Desktop stands out as a reliable and user-friendly solution that effectively addresses the challenges faced by remote workers and support professionals alike.

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Standard

Premium

ScreenConnect

Splashtop Remote Support Enterprise

Splashtop Remote Access Performance

Splashtop Remote Access Enterprise

Splashtop Remote Access Pro

Splashtop On-Prem

Splashtop Autonomous Endpoint Management (AEM)

Splashtop Remote Support SOS

Splashtop

Supremo Remote Desktop

Nanosystems

Remote Access

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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