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Supremo Remote Desktop

Score6.9 out of 10

5 Reviews and Ratings

What is Supremo Remote Desktop?

Top Performing Features

  • Third-party software integrations

    Integration functionality with third-party or in-house systems.

    Category average: 7.9

  • Attended device access

    The quality and reliability of connections to remote devices that are currently attended by an active user.

    Category average: 9.1

  • Role-based user permissions

    Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

    Category average: 8.6

Areas for Improvement

  • Session record

    Ability to record session for training purposes.

    Category average: 8.4

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 7.1

  • Multiple concurrent sessions

    More than one user can access the same remote device at the same time.

    Category average: 8.1

Supreme of the best remote assistance tools (Supremo de las mejores herramientas de asistencia remota)

Use Cases and Deployment Scope

I use Supremo Remote Desktop practically every day, as it's one of the best tools for providing remote assistance. It's very practical and easy to use, and it doesn't limit usage time, giving you a lot of freedom when operating remotely on the client's computer.

Utilizó Supremo prácticamente a diario, ya que es de las mejores herramientas para poder brindar asistencia remota, es muy práctica y facil de usar, además de que no te limita el tiempo de uso y te da mucha libertad a la hora de operar remotamente en el equipo del cliente

Pros

  • Easy to use (Facilidad de uso)
  • Stable connection allowing for smooth operation (Estabilidad en la conexión permitiendo operar de manera fluida)
  • No limitations on being able to remotely manipulate the client's equipment you are assisting (Sin limitantes para poder manipular remotamente al equipo del cliente que asistas)

Cons

  • Ability to operate multiple simultaneous connections (Poder operar múltiples conexiones simultaneas)
  • That there be greater flexibility in multiple Operating Systems
  • (Que existiera mayor flexibilidad en múltiples Sistemas Operativos)
  • A slightly more user-friendly interface for chat or file transfer.
  • (Alguna interfaz un poco más amigable para el uso del chat o transferencia de archivos)
  • A slightly more user-friendly interface for chat or file transfer.
  • (Alguna interfaz un poco más amigable para el uso del chat o transferencia de archivos)
  • A slightly more user-friendly interface for chat or file transfer.
  • (Alguna interfaz un poco más amigable para el uso del chat o transferencia de archivos)

Return on Investment

  • Greater reach to provide support (Mayor alcance para brindar soporte)
  • Smooth service without data loss (Atención fluida y sin perdida de datos)

Usability

Alternatives Considered

TeamViewer and Chrome Remote Desktop

Other Software Used

AnyDesk, TeamViewer

Remote control with basic but functional functions

Use Cases and Deployment Scope

We use it as a link with our end customers for remote installation, configuration, and support. This allows us to expand our technical service range, enabling us to assist a customer in seconds without physically traveling to their location and providing the requested service, thus saving operating costs in time and money.

Pros

  • Remote device control
  • File transfer

Cons

  • The basic plan only allows you to connect to one device
  • The connection can be improved in terms of stability and disconnections can be reduced.

Return on Investment

  • It helps reduce service time, allowing us to reach more customers in the same period of time

Usability

Alternatives Considered

TeamViewer, Chrome Remote Desktop, AnyDesk, Microsoft Remote Desktop Connection Manager (RDCMan), Zoho Assist and UltraVNC

Other Software Used

TeamViewer, AnyDesk, Chrome Remote Desktop