Name: SwagUp
Rating: 7.1 (7 reviews)
Author: SwagUp

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Interactive Voice Response (IVR)

Meeting Management

Operational Analytics

Project Portfolio Management

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Cloud Storage

Continuous Delivery

Data Fabric

Endpoint Encryption

Enterprise Backup

File Sync and Share

Firewall

Fraud Detection

IT Service Management (ITSM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Phishing Detection and Response

Virtual Desktop Infrastructure (VDI)

Voice Recognition

Web Application Firewalls

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Digital Experience Platforms (DXP)

Email Marketing

Graphics

Location Intelligence

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Operational Technology (OT) Security

Security

Auto Repair

Camp Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Legal Research

Municipal

Trucking Software

Vertical-Specific

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### Order Processing and Fulfillment
User feedback on SwagUp's order processing and fulfillment operations is generally positive, with many highlighting the ease and efficiency of placing bulk orders and managing shipments. Customers appreciate the ability to store swag items until needed, especially for remote companies. However, some users express concerns about limitations in ordering custom items for individual recipients without bulk orders. Despite some minor drawbacks, SwagUp's order processing and fulfillment services are commended for their user-friendly interface, responsive customer support, and timely delivery of high-quality products.

### Shipping and Distribution
Users generally appreciate SwagUp's streamlined warehousing and shipping capabilities. The fixed shipping rates, even for international shipments, have been a standout feature for many users, especially for those with low shipping volumes. The ability to purchase shipping credits in advance and the clear, simple pricing structure have been commended for making the shipping process straightforward and cost-effective. Additionally, the option to send swag in bulk or individually, along with the efficient delivery times, has contributed to a positive user experience. Despite some concerns about occasional delays and communication issues, overall, users find SwagUp's shipping and distribution services to be reliable and convenient for their swag distribution needs.

### Inventory Management
While some users praise SwagUp's inventory management system for providing a centralized platform for tracking and managing swag items efficiently, others express concerns about occasional delays in updating inventory status and issues with outdated orders on the dashboard. The platform's ability to streamline inventory processes and offer warehousing and shipping services is acknowledged positively by some, yet there are reports of occasional bugs in the portal affecting real-time inventory updates. Despite these mixed sentiments, users appreciate the convenience of easily navigating the dashboard to handle inventory and shipping tasks effectively.

### Swag Design and Branding
User feedback on SwagUp's swag design and branding capabilities is generally positive, with many users highlighting the ease of creating branded products and the responsiveness of the design team. Customers appreciate the variety of items available for customization and the ability to tailor swag to their specific needs. Some users have mentioned minor areas for improvement, such as incomplete online product offerings and communication issues, but overall, SwagUp's swag design and branding functionality is well-received by users.

### Customer and Client Gifts
Users generally find SwagUp's customer and client gifts services to be reliable and convenient, allowing for easy customization and efficient delivery to recipients. While some users have expressed concerns about potential delays during peak seasons, overall, SwagUp's ability to provide branded swag and gifts for clients and employees is seen as a valuable asset for enhancing relationships and boosting brand recognition. The platform's user-friendly dashboard and diverse selection of high-quality swag items contribute to a positive experience for those utilizing their customer and client gifts services.

### Employee and New Hire Kits
Users consistently highlight SwagUp's employee and new hire kits as a key factor in boosting employee morale and creating a positive first impression for new team members. The ability to easily customize and send out branded swag boxes to remote employees across multiple countries has been a significant advantage for many users. While some users express minor concerns about limited customization options and occasional delays in shipping, overall, SwagUp's employee and new hire kits feature prominently in users' positive experiences with the platform.

### Quality Assurance
User sentiment regarding SwagUp's quality assurance capabilities is consistently positive, with customers highlighting the high standard of products and the attention to detail in ensuring quality. The emphasis on providing top-notch, well-crafted items has resonated well with users, who appreciate the reliability and consistency in the quality of swag offered by SwagUp. Customers value the premium quality of the merchandise, from clothing items to packaging, reflecting a strong commitment to maintaining excellence in their products.

### Customer Service and Support
User consensus seems to be that SwagUp's customer service and support capabilities are highly regarded. Customers appreciate the responsiveness and efficiency of the customer service team, noting quick responses to inquiries and a high level of support throughout the ordering process. The dedication of the customer service representatives in addressing questions and concerns promptly has left a positive impression on users. Additionally, the personalized assistance provided by the customer service team has been highlighted as a valuable aspect of the overall experience with SwagUp.

### Pricing and Cost Efficiency
User feedback regarding SwagUp's pricing and cost efficiency is varied. While some users appreciate the fixed shipping rates and transparent pricing, others find certain costs to be high, especially for lower ordering quantities. There are mentions of unexpected pricing changes and a lack of clarity on additional charges for storage and shipping. Despite some positive remarks about competitive prices and clear shipping rates, there are concerns about the overall cost efficiency of using SwagUp's services.

### Product Variety and Selection
Reviewers consistently highlight SwagUp's extensive catalog of high-quality products and the ease of customization. Users appreciate the diverse range of items available for branding, from everyday essentials like water bottles to unique artisanal products like webcam covers and blue light glasses. The variety of options provided by SwagUp allows businesses to create customized swag boxes that stand out and leave a lasting impression on recipients. Despite some minor suggestions for improvement, overall, users find SwagUp's product variety and selection capabilities to be a valuable asset in their branding and marketing efforts.

### Supply Chain Management
Users' feedback on SwagUp's supply chain management is generally positive, with a focus on the company's ability to efficiently source high-quality items tailored to individual requests. While some users mention a desire for a broader catalog and more prescriptive guidance, the overall sentiment leans towards appreciation for the sourcing capabilities provided by SwagUp. The emphasis on sourcing and distribution, especially in a remote work setting, highlights the importance of a reliable and effective supply chain management system for enhancing employee satisfaction and organizational efficiency.

### Remote Team Solutions
Users consistently highlight SwagUp's remote team solutions as a vital asset for managing swag distribution efficiently in fully remote work environments. The ability to store and send out swag items to employees working remotely is a key feature that enhances employee happiness and fosters a sense of connection within the team. SwagUp's solution streamlines the process of sending branded swag to remote workforce, making it a valuable resource for companies looking to engage and motivate their distributed teams effectively.

### Vendor and Partner Relations
User feedback on SwagUp's vendor and partner relations capabilities is generally positive, with customers highlighting the company's dedication to meeting their needs and providing a seamless experience. The emphasis on customer service and responsiveness from the SwagUp team has been a key factor in building strong relationships with clients. While some users have mentioned occasional delays due to external factors like supply chain issues, overall, SwagUp's approach to vendor and partner relations seems to be well-received by the majority of reviewers.

### Marketing and Sales Support
Users consistently highlight SwagUp's marketing and sales support as a standout feature, with many praising the responsiveness and dedication of the sales team. The personalized attention and guidance provided by the sales representatives have been instrumental in facilitating smooth processes for users, enhancing their overall experience with the platform. While some users have encountered challenges with communication and delays in resolution, the majority acknowledge the efforts made by SwagUp to establish itself as a reliable partner in the market.

### Event and Sales Promotion
Users consistently praise SwagUp for its exceptional event planning and sales promotion services. The platform's ability to provide a wide range of high-quality products, coupled with its flexibility and ease of use, has garnered positive feedback from customers. The personalized assistance and dedicated account managers ensure a smooth process from start to finish, resulting in successful events and satisfied attendees. SwagUp's event and sales promotion capabilities have proven to be a valuable asset for businesses looking to enhance their branding and engage with their audience effectively.

Users have made several recommendations based on their experiences with SwagUp. Firstly, they suggest working with SwagUp's customer support team for assistance, as they have praised the excellent customer care provided by the team. Secondly, users recommend ordering well in advance to allow for mock-up changes and production time. This ensures that any necessary modifications can be made and that the products are delivered within the desired timeframe. Lastly, users suggest using SwagUp's customer service team to help select box contents. The team has been commended for their expertise in assisting customers with choosing the right items for their needs. Overall, users have had positive experiences with SwagUp's customer support and appreciate the ability to customize their orders with assistance from the company's knowledgeable staff.

Based on user reviews, here are the most common recommendations for SwagUp:

1. Utilize SwagUp's customer support team for assistance. Users highly recommend working with the customer support team, as they provide excellent care and support throughout the process.
2. Order well in advance to allow for mock-up changes and production time. To ensure a smooth experience, users suggest placing orders ahead of time to accommodate any necessary revisions and allow for production time.
3. Seek help from SwagUp's customer service team when selecting box contents. Users found it helpful to consult with the customer service team when deciding what items to include in their boxes, as they provide valuable guidance and assistance.

Overall, users appreciate SwagUp's great products, fast timelines, and excellent customer care. They also highlight the speed of initial contact and delivery confirmation, as well as the quality of materials. However, some users have had negative experiences with account deactivation, slow customer service replies, and shipping issues.

Outsourcing Delays and Mistakes: Some users have expressed frustration with delays and mistakes in the process due to outsourcing, resulting in inefficiencies and a negative user experience. These issues were mentioned by several reviewers.

Limitations on Website Functionality: Users found that the website had limitations in certain areas, such as incomplete online product offerings and quantity restrictions. According to user feedback, these limitations hindered their ability to fully customize swag packs, leading to dissatisfaction.

Issues with Redeem System: Users encountered difficulties setting up the ability to send redeem links, and some experienced problems with the redeem system being randomly deactivated. This was mentioned by multiple users as a source of confusion and inconvenience.

SwagUp is a versatile platform that offers a reliable and efficient solution for managing companywide swag initiatives. Users across different industries have found value in the various use cases provided by SwagUp. The platform simplifies the process of customizing, warehousing, and shipping branded merchandise, saving users time, space, and effort. It has been particularly beneficial for small fully remote companies that need to purchase, print, package, warehouse, and distribute swag and apparel. SwagUp's one-stop-shop approach streamlines the entire process from ordering to delivery.

One of the key use cases of SwagUp is its ability to simplify gift distribution. Users can easily send branded gifts to contractors, suppliers, and clients around the world, ensuring they arrive in good condition. For fully remote teams, SwagUp provides a seamless solution for managing employee data and distributing customized gifts. Companies have also utilized SwagUp for new product launches and coordinating full-team offsite events. The platform ensures timely delivery and hassle-free management of swag items.

SwagUp's service has garnered positive feedback from users who appreciate its affordability, quick turnaround time, and quality products. The platform's support team is responsive and helpful in addressing any questions or concerns. Users have also praised SwagUp's transparency in mockups and communication about the progress of their orders.

Overall, SwagUp offers a comprehensive solution for companies looking to enhance their brand presence, improve employee experience, and simplify the process of sending high-quality swag items to clients and partners.

SwagUp in Piscataway aims to bring simplicity and quality to the world of branded swag. The solution provides swag packs for employee welcoming, client gifting, and event attendees.  The service is paired with warehousing and fulfillment services.

Starter

RevSend

SwagUp

Swag Management

Webinar Demo: Introducing Redeem by SwagUp

Likelihood to Recommend

Support Rating

CEO (Chief Executive Officer)

SwagUp 2022-03-01 16:04:41

Paylocity

Greenhouse

ClickUp

Canva

Rippling

Figma

Operations Office Coordinator

SwagUp 2021-11-23 12:31:45

SwagUp 2021-11-22 10:02:35

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Third party

Account managers

Speeding up

Customer service

Customer support

Customer services

Home

Swag Management Software

To my understanding, SwagUp was supposed to be used to send clients gifts.

They have a decent amount of material or "swag" to choose from.

Communication
Customer service
Fulfillment of third-party orders
Management of account managers

Possibility of regularly sending out swag

Negative- The process takes too long, comes with delays, and based on my experience, involved a lot of miscommunication.
Negative- In my experience, I believe the account manager was rude and entitled.
Negative- In my opinion, employees may say one thing, but their automated portal proceeds at a different rate, so I feel like there is constantly conflicting information for the customer.

We order swag boxes for our new hires and even order individual items for some of our teams/depts. We order a ton of swag and re-order some items when we're low in stock!

Customer Services has gotten better.
Platform is organized.
Communication.

Restocking in a timely manner.
Speeding up the shipping process, a lot of delays.

User Friendly.
Organized.
Effective communication with the team.

Customer Service has improved.
Need to improve time management.

ClickUp, Greenhouse, Rippling, Paylocity, Figma and Canva

We use SwagUp to manage all of our swag inventory and sending to customers and the community. Saves us an insane amount of time. Customers and the community love the experience. 10/10. Great customer support.

SwagUp

Overview

What is SwagUp?