Swell

Swell provides a customer engagement tool to help local businesses provide convenient online experiences that improve customer interactions.

Swell is a modular offering. Services include:

Swell Insight - A dashboard that provides access to customer engagement and reputation data, featuring:

• Rich Dashboards - View, organize, and understand review, survey, and messaging info across every Swell app.
• Aggregate Review Data - Bring together review data from Facebook, Google, and many more, so you have one single source of truth.
• Smart Filters - To more quickly locate relevant data.
• Data Visualizations = Graphs to analyze review trends and track changes over time.
• Take-Action Interface - See a few poor reviews? Take action instantly and solve customer problems seconds after reviews are published.

Swell Review - An easy, automated, customizable way to get more positive reviews.

• Automated Review Requests - Create and send personalized review invites via text, and use built-in templates.
• Instant Review Response - Templates used to respond to reviews inside Swell, or create and send personalized messages. Users can even share reviews or assign them to people on a team.
• Track Performance and Insights - Monitor review scores across platforms.
• Customizable Send Rules - Create rules for who gets review invites and when.
• Review Tagging and Organization - Filter reviews based on location, source, date, or keyword. Add custom tags to filter by location, department, etc.

Swell Webchat - A way for website visitors to engage with and get more information about a business.

• Customize - Customize branding, messaging, fonts, colors, icons, and profile pics.
• Chat with 1 or 100+ -Swell WebChat can handle loads of individuals chatting at the same time.
• Notifications - Get an alert any time a WebChat is received.
• Group Chat - Lets one or more team members chat with a single website visitor.
• Automatic Message - Customize contact groups, so that the right messages are routed to the right person, team, or location.
• Multiple Chat Instances - To give individual locations or sub-brands their own way to connect. Create multiple web chats on a single website or across multiple websites.

Swell Message - A place to chat with customers, one on one or in groups, via text, email, or Facebook Messenge

• Unified Messaging - Bring text and Facebook messages into one thread to quickly address questions or issues.
  
• Bulk Text Sends - Create text templates, then send pre-formatted texts to a group of recipients.
• Contact Management - Import and manage groups of contacts to send targeted text promotions or communications.
• Bulk Contact Upload - Upload large groups of contacts so as to build lists and send texts to large lists of contacts.
• One-to-One Texting - Chat directly with individual customers through texting.
• Automatic Messaging - When someone completes a transaction with a business, automatically send a review request based on an action in an CMS or PMS.

Swell Schedule - A way for people to request appointments online and receive automated updates.

• Web-Based Schedule Request - Embedded website form provides all the necessary scheduling details, such as customer name, contact info, and requested appointment time(s).
• Text Message Appointment Links - Drop a simple scheduling link inside a text or Facebook Messenger conversation using Swell Message.
• Reporting and Tracking Track all appointment requests inside a single screen so it’s easy to schedule them in a calendar.

Swell Survey - Simple surveys to get honest feedback.

• Net Promoter Score™ Send this standard benchmark survey to get a pulse on how many customers would recommend a business.
• Text-Message Surveys - Automatically get feedback through quick text message surveys.
• Automated Team Assignment - Automatically assign members of a team to specific survey responses so they can correct issues ASAP.

Swell Pay - Send mobile invoices and receive mobile payments.

• Payment Requests - Send customers itemized, mobile-friendly payment requests via text, or through Swell Message.
• Secure Transactions - Powered by Stripe for Payment Card Industry (PCI) compliant transactions via ACH, credit or debit card, Apple Pay, and Google Pay.
• Integrated Refunds - Correct mistakes by issuing refunds to the original payment source.
• Bank Integration - Connect Swell Pay to a bank, so transactions happen fast.
• Custom-Branded - Customize Swell Pay invoices so users know they came from you.