Synticore
What is Synticore?
Synticore combines AI voice agents, workflow orchestration, and application integrations. The platform handles customer interactions and automates operational tasks across customer relationship management (CRM), Microsoft 365, e-commerce, and communication systems.
Key Capabilities
- AI Voice Receptionists: Synticore provides automated agents for handling inbound telephone calls. The agents can answer routine questions, collect caller information, qualify prospective customers, schedule appointments, and route calls to designated employees or departments.
- Workflow Automation: The platform automates notifications, approvals, follow-up messages, task assignments, and other rule-based processes. Workflows can connect customer interactions with internal business operations.
- Customer Support Automation: Voice agents respond to common customer enquiries and create or update support records. Conversations that require employee involvement can be escalated to a human agent.
- Lead Management: Synticore captures lead information during calls, applies predefined qualification criteria, and transfers the resulting data to connected sales systems. These workflows help sales teams prioritize prospects and maintain consistent follow-up processes.
- Microsoft 365 Automation: The platform supports document and collaboration workflows involving SharePoint, Microsoft Teams, Power Automate, and Power Apps. Example uses include document routing, approval management, notifications, and task coordination.
- E-commerce Automation: Synticore connects with commerce and payment systems to support product, order, customer service, and transaction workflows.
- Custom Implementations: Synticore offers implementation services for organizations requiring workflows designed around specific applications, business rules, or operating procedures.
Integrations and Supported Systems
Synticore supports connections with the following systems and services:
- CRM: Salesforce, HubSpot, and GoHighLevel
- Microsoft: Microsoft 365, SharePoint, Microsoft Teams, Power Automate, and Power Apps
- E-commerce and payments: Shopify, Amazon Seller Central, WooCommerce, and Stripe
- Communication and scheduling: Slack and Google Calendar
- Workflow and integration services: Zapier, Make, and n8n
- Voice and AI infrastructure: Twilio and OpenAI
These connections allow data collected through voice interactions to initiate downstream processes, such as creating CRM records, assigning tasks, sending notifications, updating documents, or scheduling appointments.
