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Tebra EHR Reviews and Ratings

Rating: 1 out of 10
Score
1 out of 10

Community insights

TrustRadius Insights for Tebra EHR are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

The platform functionality of this product has been widely criticized for its flaws and need for improvement. However, it has proven to be a great and easy-to-use software for those who have taken the time to understand it. It may not be suitable for high-volume practices with multiple practitioners or a large number of patients, as it is not efficient or helpful in those cases. Despite these limitations, the software does provide good reporting capabilities and can serve as a functional copy and paste tool. It has worked well for smaller companies, offering beneficial shortcuts within the system. While there are some minor improvements needed, the company is actively working on updates. The customer service has received mixed reviews, with some finding it terrible and unhelpful, while others have found the support team to be usually very helpful. The software does have its limitations, such as the inability to support prescribing controlled substances and outdated technology. On the positive side, it is easy to navigate, input, and search for information, making it quite user-friendly. Overall, users have reported improved efficiency and positive changes through the use of this software.

One user's husband noted that the software brought about positive changes and improved efficiency in their organization. However, there have been frustrations with glitches in the software, leading to loss of revenue and time consumption. The lack of response to questions and complaints is concerning to some users. The EHR and billing features are used throughout organizations, with electronic client charts facilitating easier billing processes. When signing up for the product, some customers opted for a trial period before committing to a one-year contract. Although the software may not be fully functional and lacks certain options, it still provides value for its cost due to its many built-in features. It should be noted that migrating data into the system comes at an additional fee which was not initially disclosed by the company. Despite these challenges, many users have found this EHR software to be the most user-friendly and comprehensive one they have encountered.

Reviews

5 Reviews

Kareo was unreliable, didn't include promised feature, and cost a lot.

Rating: 1 out of 10

Use Cases and Deployment Scope

We are a small to medium size telehealth clinic offering psychological and psychiatric services primarily within the state of Alaska. We moved to Kareo as we thought it would consolidate our needs for both an EHR and a billing service into one.

Pros

  • Sales

Cons

  • Reliability of the telehealth platform
  • Ability to ingest data from other EHRs, e.g., TherapyNotes
  • Transparency of billing
  • Customer service
  • Usability
  • Honesty in sales

Likelihood to Recommend

Kareo is not an appropriate application for any real-world clinical need. It is highly unreliable, crashing frequently, and often becomes frozen. It also cannot ingest data from Therapy Notes, which was a promised feature of the platform according to the sales team. Additionally, when we ran into reliability issues (every day, with every clinician at the practice, across a dozen different office locations with different internet service providers) we were not offered the ability to cancel our contract. Until the reliability issues are fixed Kareo is not well-suited to any use case because it does not work.

Mv
Max von Hippel
IT Admin in Information Technology at Alaska Telepsychology (11-50 employees)
Vetted Review
Tebra EHR
1 year of experience

Overall simplest EHR on the MARKET

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use the Kareo EHR throughout our entire company. It is used for medical records and we use the billing side as well. Everyone in our organization has access. We are able to have all electronic client charts which makes it easier for our billing team.

Pros

  • Ease
  • Simple
  • User-Friendly

Cons

  • Note Type Templates
  • Telehealth

Likelihood to Recommend

I believe that Kareo is easy to use for any business small or large. Especially with Kareo University installed to give all employees a brief overview of how the system works. We have some doctors on staff as well and they love the simplicity of it.

VU
Verified User
Administrator in Corporate (51-200 employees)
Vetted Review
Tebra EHR
1 year of experience

"All that GLITTERS isn't GOLD!"

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

We started out with this company in 2020 with the understanding that we would get a trial service for 2 months before signing on with them. The EHR package is pretty solid however if you are transferring over from another EHR be careful to be specific on what you are looking for. We didn't find out until after agreeing to try the product that they charge a fee to migrate your data into their system.

Pros

  • User Interface is strong for the less technical folks
  • Patient/client portal features are very helpful for the client to get registered
  • Their tutorials are amazing in helping you get started
  • Provides a success coach to walk you through the process of launching their product

Cons

  • Sales representative needs to know the product. We got tied into a miscommunication on the package (contract vs trial) when we decided to work with them
  • Tutorials are good but can be overwhelming because there are a lot of features to learn
  • Charging to migrate client data was a determining factor on whether we wanted to continue with the company. If we knew this upfront it would've allowed us to say "no thanks". And to add the charges are not cheap and they charge a la carte (i.e., demographics, billing, progress notes, forms/intake info)

Likelihood to Recommend

Their product is well suited for what I was able to see. The screen and features are very user-friendly. The challenge for enjoying the product was going from a sales rep (presentation, promises, and perks) to EHR team/success coaches. One thing is promoted upfront but changes once you sign on. When we tried to pull out during the trial period which they later said it was not it was 2 free months they told us we couldn't leave because we signed a contract for 12 months. When we stated false advertisement they pushed back. The customer service rep specifically said, "you are wasting your time because they won't budge on this". So all I can say is if you proceed please make sure they are clear in what they are offering. Write down all of your questions. In fact, if you can record the call do so especially when you decide to commit. We shared with them if they are so bent on locking you into a 12 month when they couldn't confirm the initial conversation it may be in the best interest to record the customer's commitment to prove who said what. Some companies do that. You don't have them listed but TheraNest and CounSol are two excellent EHR products to consider for small businesses.

VU
Verified User
Director in Professional Services (1-10 employees)
Vetted Review
Tebra EHR
1 year of experience

Kareo Review

Rating: 7 out of 10

Pros

  • Catching missing patient info
  • Catching missing insurance info
  • Providing mailing addresses

Cons

  • Could use more details in patient info
  • Sometimes information is not transferred over
  • I think the overall design could look a little more user-friendly

Likelihood to Recommend

Kareo EHR is very good in the sense that if there is anything missing on a claim Kareo is good in catching that, so in return fewer denials because we have proper patient registration.

AJ
Amanda Jamieson
Office Manager at Endeavor Rehab (11-50 employees)
Vetted Review
Tebra EHR
1 year of experience
View profile

Kareo EHR is our hero

Rating: 10 out of 10
Incentivized

Pros

  • Eliminates our input errors
  • User-friendly without confusion
  • Great layout and easy to read

Cons

  • Everything created can always use adjusting depending on the situation
  • Adapting to client needs quicker
  • Problems are not reported in a timely manner

Likelihood to Recommend

We love the system. Very user-friendly and any level of user can pick up the system without training. Being a trainer myself, this is an awesome selling point. I have not found a specialty that cannot pick up and run with the program. Kareo has eliminated our "wasted" time and given us new avenues to use our resources more productively.

LR
Lynn Reeves Hill
Billing Manager, CPC in Finance and Accounting at Medical Office (11-50 employees)
Vetted Review
Tebra EHR
3 years of experience
View profile