Tebra EHR Reviews and Ratings

The platform functionality of this product has been widely criticized for its flaws and need for improvement. However, it has proven to be a great and easy-to-use software for those who have taken the time to understand it. It may not be suitable for high-volume practices with multiple practitioners or a large number of patients, as it is not efficient or helpful in those cases. Despite these limitations, the software does provide good reporting capabilities and can serve as a functional copy and paste tool. It has worked well for smaller companies, offering beneficial shortcuts within the system. While there are some minor improvements needed, the company is actively working on updates. The customer service has received mixed reviews, with some finding it terrible and unhelpful, while others have found the support team to be usually very helpful. The software does have its limitations, such as the inability to support prescribing controlled substances and outdated technology. On the positive side, it is easy to navigate, input, and search for information, making it quite user-friendly. Overall, users have reported improved efficiency and positive changes through the use of this software.

One user's husband noted that the software brought about positive changes and improved efficiency in their organization. However, there have been frustrations with glitches in the software, leading to loss of revenue and time consumption. The lack of response to questions and complaints is concerning to some users. The EHR and billing features are used throughout organizations, with electronic client charts facilitating easier billing processes. When signing up for the product, some customers opted for a trial period before committing to a one-year contract. Although the software may not be fully functional and lacks certain options, it still provides value for its cost due to its many built-in features. It should be noted that migrating data into the system comes at an additional fee which was not initially disclosed by the company. Despite these challenges, many users have found this EHR software to be the most user-friendly and comprehensive one they have encountered.