tele-LOOK

tele-LOOK by Solutiness GmbH is a live video support software designed to assist customer service and technical support teams. According to the vendor, this solution aims to enhance the customer experience by providing real-time assistance through live video streaming. It is targeted towards small to medium-sized businesses in various industries, including customer service representatives, technical support teams, field service technicians, IT professionals, and retail and e-commerce companies.

Key Features

Live Video Support: According to the vendor, tele-LOOK enables customer service and technical support teams to provide real-time assistance to customers through live video streaming, facilitating effective troubleshooting and problem-solving.

Remote Support: The vendor claims that tele-LOOK allows service technicians to remotely assist and guide customers through technical issues, reducing travel time and costs associated with on-site visits.

Visual Support Software: According to the vendor, tele-LOOK enables service technicians to remotely see what the customer sees, providing an intuitive and user-friendly interface for effective troubleshooting and problem-solving.

Homeoffice and IT: The vendor states that tele-LOOK enables service technicians to handle service cases from their home office without the need for installation, reducing the need for physical presence and increasing productivity.

Smart and Simple: According to the vendor, tele-LOOK offers a simple approach with essential features and ease of use, minimizing technical and professional entry barriers.

Fern-Diagnose / Fern-Analyse (Remote Diagnosis / Remote Analysis): The vendor claims that tele-LOOK enables efficient and fast solutions for service cases through the use of live video support software, enhancing the effectiveness of the support team.