Overview
What is tele-LOOK?
tele-LOOK by Solutiness GmbH is a live video support software designed to assist customer service and technical support teams. According to the vendor, this solution aims to enhance the customer experience by providing real-time assistance through live video streaming. It is targeted towards small to...
Leaving a review helps other professionals like you evaluate Help Desk Software
Be the first one in your network to review tele-LOOK, and make your voice heard!
Get StartedPricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is Flutin Live?
Flutin is a platform offering growth tools and streaming solutions to creators and unlimited access to the world of live streaming entertainment to audiences, from the company of the same name in Austin. Event Multi-StreamingWith Flutin Live, users can stream online events to all the major social…
What is XEOX?
XEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and keeps track of…
Product Details
- About
- Tech Details
What is tele-LOOK?
tele-LOOK by Solutiness GmbH is a live video support software designed to assist customer service and technical support teams. According to the vendor, this solution aims to enhance the customer experience by providing real-time assistance through live video streaming. It is targeted towards small to medium-sized businesses in various industries, including customer service representatives, technical support teams, field service technicians, IT professionals, and retail and e-commerce companies.
Key Features
Live Video Support: According to the vendor, tele-LOOK enables customer service and technical support teams to provide real-time assistance to customers through live video streaming, facilitating effective troubleshooting and problem-solving.
Remote Support: The vendor claims that tele-LOOK allows service technicians to remotely assist and guide customers through technical issues, reducing travel time and costs associated with on-site visits.
Visual Support Software: According to the vendor, tele-LOOK enables service technicians to remotely see what the customer sees, providing an intuitive and user-friendly interface for effective troubleshooting and problem-solving.
Homeoffice and IT: The vendor states that tele-LOOK enables service technicians to handle service cases from their home office without the need for installation, reducing the need for physical presence and increasing productivity.
Smart and Simple: According to the vendor, tele-LOOK offers a simple approach with essential features and ease of use, minimizing technical and professional entry barriers.
Fern-Diagnose / Fern-Analyse (Remote Diagnosis / Remote Analysis): The vendor claims that tele-LOOK enables efficient and fast solutions for service cases through the use of live video support software, enhancing the effectiveness of the support team.
tele-LOOK Features
- Supported: Multi-Channel Communication
- Supported: Real-Time Chat
- Supported: Third Party Integrations
- Supported: Customer History
- Supported: Live Chat
tele-LOOK Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Android, iPhone, iPad |
