Call recording
Automatic recording of inbound and outbound calls
Cat avg: 7.5
Top Performing Features
Audio conferencing
Audio conferencing credentials for all on the system.
Cat avg: 7.9
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Cat avg: 8.6
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Cat avg: 7
Worst Performing Features
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Cat avg: 7.8
Call screening
Ability to block numbers or send calls directly to voicemail
Cat avg: 8.6
Message alerts
Receive SMS and email message notifications for voice and fax messages
Cat avg: 8
TeleCMI Features from Reviews
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
7-5%
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7
Call Management
Customized phone system settings
7.5-4%
Call recording
Automatic recording of inbound and outbound calls
Category average: 7.5
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 7.8
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.6
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8
VoIP system collaboration
Team collaboration via cloud phone system
8.5+10%
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 7.9
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Category average: 8.6
TeleCMI Features from the Vendor
Cloud PBX
Vendor-reviewedMulti-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Call reports
Historical call analysis and trending metrics
Call Management
Vendor-reviewedCall recording
Automatic recording of inbound and outbound calls
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Call screening
Ability to block numbers or send calls directly to voicemail
Message alerts
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Vendor-reviewedAudio conferencing
Audio conferencing credentials for all on the system.
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Additional Features
Vendor-contributedCall Queuing
Multi Level IVR
Call Masking
Click To Call
Call Monitoring
Custom Caller ID
Personalized Greetings
Custom Music and Message
Skill Based Routing
Voicemail
Customized Report
User Intercom
Sticky Agent
Text To Speech
Multiple Call Flow