TellerGraph

The TELLERGRAPH Teller Staffing Model, developed by Castle Creative Services, LLC, is a software solution aimed at assisting retail branch networks and call centers in determining optimal staffing levels. According to the vendor, this tool utilizes queuing theory and advanced statistical modeling techniques to calculate staffing requirements accurately. It is targeted towards companies with at least five retail branch locations or call centers with a minimum of ten customer service representatives. Financial institutions and non-bank organizations with phone support and order departments are among the industries that the vendor says commonly use this solution.