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TELUS Digital CCaaS and CRM

Score6.3 out of 10

2 Reviews and Ratings

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What is TELUS Digital CCaaS and CRM?

The TELUSCloud Contact Center is a cloud-based solution designed to streamline customer interactions and enhance contact center management. According to the vendor, this product is suitable for larger deployments of 50+ agents and can be utilized by various professions and industries, including customer service professionals, contact center managers, sales and marketing teams, as well as the healthcare and travel/hospitality sectors.

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Categories & Use Cases

TELUS Digital CCaaS and CRM Reviews

What users are saying about TELUS Digital CCaaS and CRM.
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Good universal communication platform!

Incentivized
Verified User
Professional in Information Technology (51-200 employees employees)

Pros

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services

Cons

  • Hardware features
  • Some set up are not flexible
  • Cost

Return on Investment

  • Save on cost when combining other services
  • Easier to communicate with remote employees

Other Software Used

Microsoft Teams, Dropbox Business, Splashtop Business Access