Thena AI

Thena is an AI support platform built for B2B teams that operate across Slack, Microsoft Teams, email, Discord, and web chat. Thena AI automatically detects support tickets, creates structured tickets, and routes them to the right teams using smart tagging and custom workflows. Teams can ask questions in plain English like “Which accounts have open escalations?” and get real-time insights instantly, without leaving their daily tools.

The platform centralizes all customer interactions into an account-centric view, giving teams visibility into tickets, notes, tasks, and activity. It enriches each account with external data from CRMs, Zoom, and other systems to provide complete context. AI agents take care of routine tasks such as updating statuses, tagging conversations, routing tickets, and even drafting knowledge base articles.

Thena also includes built-in SLA tracking, CSAT measurement, team boards, and an AI-powered help center. Through its UI and configurability, it helps support, success, and solutions teams move fast, stay organized, and deliver high-quality service at scale.