Topsy - the ultimate in Twitter search, reporting and monitoring
Rating: 9 out of 10
May 03, 2014
Verified User
Vetted Review
Verified User
1 year of experience
In 2014, Apple purchased Topsy and we received a letter that our contract would not be renewed. We are extremely satisfied with Topsy, and have been searching for a replacement, without much luck.
- Access to every single tweet ever sent since the start of Twitter.
- Immediate access to results - extremely easy to generate search queries.
- Multiple ways to visualize data.
- Immediate access to campaign performance data in social. Our sales team regularly requests metrics from campaigns several years old, and with Topsy, we can dig in and find it. This assists in helping them in their sales pitches to new clients and renewing deals with previous clients.
2
Our social team covers a variety of functions - Social media management, customer care and PR. For social media, we mainly track realtime sentiment and influencer mentions. These can then be used inside Hootsuite to provide instant responses to mentions we may have otherwise have missed. For Customer Care, we monitor sentiment and ensure that our care agents are providing worldclass support within the target timeframe.
0
We manage app support on our own using the tools and resources from Topsy. No additional resources are used here. The app is entirely web based, so no hardware was required other than our existing machines. To visualize Topsy Dashboard, we use a 65" LCD with mini-desktop and remote access.
- Instant access to all mentions of our product in Twitter since 2007.
- Immediate and real-time monitoring of brand sentiment in social media.
- Clean and easy reporting of our brand along with other brands and competitors.
- Digging back to early Tweets as far as 2007. We have been asked for reports on the launch of our company, and were able to deliver this in a matter of minutes.
- Improved dashboard features. We currently use Topsy Dashboard as our secondary realtime monitoring solution, and Hootsuite Command Center as the primary.
Yes
Premium support is included with our plan.
No