Overview
What is TrackTik?
TrackTik is a workforce management system dedicated to managing guards and security personnel, from the company of the same name in Quebec.
Pricing
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is TrackTik?
According to the vendor, TrackTik helps customers save time and money by enabling them to access insight, streamline operations, and improve business development through easy-to-use mobile and web-based technology, customized implementation and technical support, and a personalized sales toolbox.
This mobile and web based software connects field personnel to management and clients through a suite of guard management tools, business intelligence modules, and automated financial management solutions. By leveraging TrackTik’s Live Dashboard that captures and displays operations in real-time, security firms have access to centralized data to improve security and business decisions.
TrackTik Features
- Supported: Guard Tour
- Supported: Incident Reporting
- Supported: Dispatch & Mobile Patrol
- Supported: Scheduling Software
- Supported: Back Office Management
TrackTik Video
TrackTik Competitors
- Celayix
- Trackforce
- Silvertrac
- D3 Security
- Valiant
- TEAM Software
- Timegate
TrackTik Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Countries | Worldwide |
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
TrackTik is a highly effective and efficient software package that solves a variety of business problems for security guard companies. Users are especially pleased with the automatic notifications and real-time reporting, which allow them to be alerted about security issues instantly. With TrackTik, scheduling, reporting, and billing processes can all be consolidated in one place, saving end-users time and reducing errors. This solution provides an easy-to-use system that is cost-effective as it automates payroll processing and billing tasks that would otherwise have taken hours.
TrackTik's reporting features provide valuable analytics that users find beneficial and contributes to business cost savings. Asset protection and risk reduction are essential features of the solution, ensuring quality performance by security guards. TrackTik makes schedules transparent, accountable, and more effective, making revisions easier. The software also helps users easily retrieve different site reports with clock-in tracking features for officers in one dashboard.
Users appreciate the ability to edit reports or logs at any time as one of TrackTik's useful features. While there may be occasional slowdowns when using the platform, overall, it is a vital tool for managing multiple guards across several locations providing peace of mind while making necessary documentation easy to maintain. In conclusion, TrackTik excels in providing a single platform for security business needs – including billing, accounting, scheduling, payroll, tracking, reports - making it a cost-effective alternative that has excellent potential in the market.
Comprehensive Software: Reviewers find TrackTik to be a comprehensive software that has all the necessary functions required by a security company to improve its operations and increase efficiency. Many users appreciate the fact that TrackTik can be customized to fit their needs and preferences.
Intuitive Scheduling Feature: The scheduling feature is intuitive and meets or exceeds the needs of users on many levels. Some reviewers have mentioned that they appreciate the drag and drop capability and the ability to override manually.
Powerful Reporting System: The reporting and monitoring software for guards is powerful, with robust reports generated being highly customizable. Several users have found the customizable reporting features an excellent resource for clients while significantly improving staff performance.
Confusing Navigation: Some users have found the software's settings and features confusing, requiring trial and error to navigate. Many reviewers reported this issue with the software.
Expensive Pricing: The pricing is viewed as high by many reviewers compared to other systems available in the market. This was a common complaint among multiple users.
Difficult Scheduling: Several users find it difficult to manipulate the schedule and manage employees from mobile devices. The scheduling system is difficult to use and view on smartphones, making it hard for some customers to use effectively.