TrueGivers has BAD Customer Service to NO Customer Service at all
Use Cases and Deployment Scope
TrueGivers is linked with DonorPerfect for database health. We adopted DonorPerfect in July of 2025. TrueGivers is designed to keep our data health within our database. But it has a number of glaring flaws as of Jan 1, 2026. The system is no longer processing deceased records. I'm having to find them on my own. With each TrueGivers 'sync', all the updates that I turned off turn back on, which is causing extremly time-consuming work. I have been unable to talk to anyone at TrueGivers. DonorPerfect has been unable to talk to anyone at TrueGivers.
Pros
- automatically making address changes
- automatically marking bad addresses or no forwarding
- pointing out household & individual moves
Cons
- Talking to the customer - No customer service reps at all. I mean none.
- Deceased records stopped processing as of January 1, 2026.
- At each 'sync', all the work I do to turn off updates for records turns back on. This is NOT supposed to be happening.
- Did I mention there are no customer service reps?
Return on Investment
- Negative - so much wasted time
- Negative - frustration at not being able to get answers
- Negative - Running a new 'sync' is NOT an answer
Usability
Other Software Used
DonorPerfect, PointClickCare Core EHR Platform, Intuit Mailchimp