Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Functional Testing

Product Analytics

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise Feedback Management

Enterprise Search

Online Notary

Enterprise

Accounting

Hedge Fund

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

Configuration Management

Converged Network Adapters (CNAs)

Data Center Cooling

Density-Optimized Servers

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Privileged Access Management

Remote Desktop

SaaS Backup

Software Components

Storage as a Service (STaaS)

System Monitoring

Unified Communications Monitoring

User Virtualization

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

Sales

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Awards Management

Direct Secure Messaging

Loan Servicing

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### Identity Verification
Users generally believe that Trulioo's identity verification functionality is a strong aspect of their service. The consensus is that Trulioo offers a streamlined and efficient process for verifying customer identities, particularly in regions like Canada and the USA. While some users have noted limitations in address verification for rural areas, overall, Trulioo's identity verification services are praised for their effectiveness in meeting regulatory requirements and minimizing fraud risks. The platform's ability to provide quick and accurate identity verification results, coupled with responsive account managers offering valuable feedback for improving match rates, has been highlighted as a significant benefit by users.

### KYC (Know Your Customer
Users generally express satisfaction with Trulioo's KYC (Know Your Customer) capabilities. They appreciate the ease of electronically verifying customers on a global scale and the ability to conduct KYC and KYB checks efficiently. While some users find certain limitations in data availability and the inconvenience of separate logins for individual and business verifications, overall, Trulioo is commended for its reliability and support in meeting regulatory requirements for identity verification and fraud prevention.

### AML (Anti-Money Laundering
Users appreciate Trulioo's AML (anti-money laundering) functionality for streamlining identity verification and compliance processes. The platform's ability to quickly verify identity details and cross-check against credit records is particularly valued. Additionally, users find Trulioo's support for ongoing regular naming screening with updated OFAC/sanction lists beneficial for maintaining compliance standards. Despite some challenges with data availability and separate logins for individuals and businesses, users generally find Trulioo's AML capabilities to be effective and efficient.

### Customer Onboarding
Users unanimously praise Trulioo's customer onboarding efficiency. They highlight the speed and cost-effectiveness of the onboarding process, emphasizing the comprehensive data coverage that can be tailored to meet compliance requirements across different business sectors and regions. Additionally, users appreciate the dedicated customer service and support provided throughout the onboarding journey, ensuring a smooth and timely experience. The flexibility to integrate into existing workflows and the availability of a wide range of data sources for identity verification are also noted as key strengths of Trulioo's customer onboarding capabilities.

### Customer Service and Support
Users consistently laud Trulioo for its outstanding customer service and support, emphasizing the proactive and attentive nature of their staff. The general sentiment is that Trulioo's customer service team is highly responsive, knowledgeable, and goes above and beyond to assist clients in achieving their goals. While there were occasional challenges in reaching customer service, the overall consensus is that Trulioo excels in providing top-tier support to its customers, making the implementation process smooth and efficient.

### Compliance and Regulatory Requirements
Users generally appreciate Trulioo's ability to meet compliance and regulatory requirements effectively. The platform's robust KYC verification checks and customizable rule engine are highlighted as key strengths in ensuring regulatory compliance for financial institutions. However, some users express concerns about the lack of downloadable verification results in user-friendly formats and the absence of ongoing OFAC and negative news screening for previously scanned customers. Despite these drawbacks, Trulioo's services are seen as instrumental in minimizing fraud risks and maintaining compliance with regulatory standards. The platform's assistance in onboarding international individuals and verifying identities swiftly contributes to a smoother compliance process for users in the financial services sector.

### Global Coverage and International Standards
Users generally appreciate Trulioo's extensive global reach and international verification capabilities. While some users find the coverage across many countries to be a valuable asset, others express concerns about the consistency of match rates in certain regions. The ability to conduct KYC, KYB, and AML screenings in multiple countries with a single data provider is seen as a significant advantage by many users. However, there are suggestions for improvement, such as offering multi-language support for technical teams to enhance communication efficiency. Despite some areas for enhancement, Trulioo's global presence and comprehensive coverage are acknowledged as beneficial for businesses operating on an international scale.

### Fraud Prevention
Users appreciate Trulioo's fraud prevention functionality for its effectiveness in reducing risks and enhancing security measures. The consensus among reviewers is that Trulioo's fraud prevention tools offer a reliable solution for identifying potential fraudulent activities and ensuring a secure environment for both businesses and customers. Despite some concerns about false positives, users generally acknowledge the value that Trulioo's fraud prevention services bring to their operations.

### Risk Management
Opinions on Trulioo's sanction and watchlist capabilities vary among users. While some appreciate the comprehensive Know-Your-Customer and Know-Your-Business verification features, others express concerns about the high number of false positives generated by the watchlist matching function. The need for improved filtering to reduce the burden of sifting through these false matches is highlighted as an area for enhancement. Users seem to have mixed feelings about the effectiveness of Trulioo's risk management capabilities, with some finding it robust and others pointing out areas that require refinement.

Users of Trulioo have made the following recommendations:

1. Users recommend having a small development team for integrations and customization.
2. It is suggested to try different data sources with Trulioo to find the ones with the highest approval rate.
3. Users highly recommend doing tests and comparing results to make an informed decision before implementing Trulioo.

In addition, users believe that Trulioo provides a thorough evaluation of the solution to help users make the right decision. They also recommend Trulioo for businesses who need to verify the identity of clients they have not met face to face. Users appreciate the simple interface and fast and responsive support provided by Trulioo.

Trulioo is a software that offers a wide range of solutions for businesses looking to verify customer identities, conduct sanctions screening, and prevent fraud. Users of Trulioo have been impressed with the software's ability to reduce the amount of time required for identity verification and provide seamless onboarding processes.

One significant problem Trulioo solves is the need to consolidate identity verification processes with one provider. With Trulioo, businesses can easily reconfigure their tools and reduce risks effectively. In addition, businesses can benefit from improved electronic identity match rates, which can be a complex task when dealing with multiple sources in different jurisdictions worldwide. Some customers have reported that Trulioo has solved the manual identity verification process while improving the rate of new customer onboarding, which significantly improves operational efficiency. 

Another key use case for Trulioo is its ability to satisfy regulatory requirements for AML and KYC while more efficiently and securely onboarding new customers. For example, the software can be used by fintech firms to do instant verifications with a customizable rule engine and meet Know Your Customer needs. Additionally, Trulioo helps verify customers quickly and with a seamless UX, increasing conversion rates compared to document upload-based verification methods. Overall, Trulioo is an excellent tool for businesses looking to streamline their customer verification processes while reducing risk and ensuring regulatory compliance.

Reliability: Trulioo's reliability is highly appreciated by users. Several reviewers have noted minimal downtime and quick, professional resolution of occasional issues. Users found Trulioo's low-maintenance nature made day-to-day operations much easier for them.

Customer Service: Trulioo's customer service stands out to many reviewers as being fast, attentive, effective, and supportive of their business needs. The support team was always willing to assist with inquiries or queries from the sales staff who followed up on questions to the development support team that provided sound examples and assistance to any problems.

Ease of Use: Many users found Trulioo's platform easy to use due in no small part because its embedded waterfall option helped increase positive results for them. Additionally, they appreciated the simple API and identity verification services that were very helpful in regions like Canada and USA. Finally, they found it easy to create accounts for other colleagues in need which allowed them to verify information for global merchants on one platform making it a one-stop-shop meeting their use case when onboarding individuals from different countries.

High Pricing: Some users have expressed that Trulioo is more expensive than similar KYC/KYB products available in the market, which makes it difficult for them to justify the cost. 

Poor Match Rates: Many reviewers have mentioned that Trulioo's attempt to provide services for many countries leads to poor match rates in several regions, indicating that they may be prioritizing quantity over quality. 

Difficult API Response: Several users find Trulioo's API response to be messy and difficult to parse through, making it challenging for them to extract data in an easy-to-read format.

Trulioo, headquartered in Vancouver, offers a global identity verification platform.

Starter

Trulioo

Identity Verification

Who Is Trulioo? | The World’s Leading Identity Verification Provider

Who is Trulioo?

Trulioo is the world’s leading identity verification provider.

Global coverage and an unparalleled reputation, Trulioo offers solutions across industries, validating identities against hundreds of data sources from nearly every country in the world.

For us, identity is more than just verification and security.

It’s about building a world in which we can all thrive.

Trulioo offers:
• Global coverage through our extensive network of data sources and exclusive partnerships.
• A holistic approach to identity verification that grows with your business and evolves as conditions change.
• Tried and tested solutions that set the industry standard for excellence.
• A world-class reputation for quality of service and support.

Learn more about Trulioo at https://www.trulioo.com

#Trulioo #IdentityVerification #IdentityforEveryone

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What is Trulioo?