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TrustArc Reviews and Ratings

Rating: 9 out of 10
Score
9 out of 10

Community insights

TrustRadius Insights for TrustArc are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users of TrustArc have made the following recommendations based on their experiences with the application:

Consider familiarizing yourself with the regulatory landscape before engaging with TrustArc. Users have found that having a solid understanding of complex regulations is beneficial when using TrustArc to navigate data privacy concerns.

Work closely with a consultant and consider onsite training for staff. Users recommend collaborating with a consultant who has expertise in privacy programs and GDPR compliance. Additionally, onsite training for staff can help ensure a smooth implementation and effective use of TrustArc.

Explore other available tools but keep in mind TrustArc's excellent team and support. While users suggest considering other options, they highlight TrustArc's great team and support as valuable resources when using the application.

By following these recommendations, users can maximize the power of TrustArc in addressing their data privacy concerns, improving privacy programs, and ensuring GDPR compliance.

Reviews

1 Review

TrustArc at a Medium-sized Digital Organization

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

TrustArc is used to support requests for users to opt-out of data sharing, access their data, or delete their data, pursuant to CCPA, GDPR, and other forms of privacy law. TrustArc provides the mechanism for triaging user requests as they come in, as well as means for initial verification of email addresses that submit said requests.

Pros

  • Email verification
  • Frontend UI
  • Flexible configurations
  • Easy-to-follow audit trail - each step of the process is clearly defined
  • Integrated process flow - all communication back to data subject is handled through TrustArc

Cons

  • Notification schemes - allowing different access levels to be notified when certain processes occur
  • Two-factor authentication upon login is a desirable feature not implemented
  • Standardized reporting on home dashboard

Likelihood to Recommend

TrustArc is well suited for a small-to-medium sized digital organization that is concerned about its ability to fulfill data privacy requirements. TrustArc offers an API integration to allow users to handle a larger volume of requests, but I don't have personal experience with this feature. It is a requirement that a cross-functional data privacy team be established in your organization to get the most use out of this product.

VU
Verified User
Manager in Marketing (501-1000 employees)
Vetted Review
TrustArc
2 years of experience