TrustArc at a Medium-sized Digital Organization
Use Cases and Deployment Scope
TrustArc is used to support requests for users to opt-out of data sharing, access their data, or delete their data, pursuant to CCPA, GDPR, and other forms of privacy law. TrustArc provides the mechanism for triaging user requests as they come in, as well as means for initial verification of email addresses that submit said requests.
Pros
- Email verification
- Frontend UI
- Flexible configurations
- Easy-to-follow audit trail - each step of the process is clearly defined
- Integrated process flow - all communication back to data subject is handled through TrustArc
Cons
- Notification schemes - allowing different access levels to be notified when certain processes occur
- Two-factor authentication upon login is a desirable feature not implemented
- Standardized reporting on home dashboard
Likelihood to Recommend
TrustArc is well suited for a small-to-medium sized digital organization that is concerned about its ability to fulfill data privacy requirements. TrustArc offers an API integration to allow users to handle a larger volume of requests, but I don't have personal experience with this feature. It is a requirement that a cross-functional data privacy team be established in your organization to get the most use out of this product.
