TrustArc

TrustArc

Score 6.8 out of 10
TrustArc

Overview

What is TrustArc?

TrustArc headquartered in San Francisco offers their eponymous data privacy management platform, providing risk assessments, breach management, compliance reporting, among other features.
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Recent Reviews

TrustRadius Insights

Easy-to-use Interface: Many reviewers have praised TrustArc's user interface, describing it as easy to use and navigate. They appreciate …
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Product Details

What is TrustArc?

TrustArc Privacy Management Platform, from TrustArc in San Francisco, is presented as a single platform experience delivered through a combination of privacy frameworks, insights, intelligence, knowledge and operations. Its data inventory and mapping capabilities allow users to create an inventory of IT systems, third parties (vendors) and company affiliates relevant to data flows and potential risks across an organization. Its PrivacyCentral privacy management component is a data intelligence center and workflow tool that aims to help users reduce inefficiencies and stop the endless cycle of regulation dependency.

TrustArc Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

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Reviews

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September 09, 2021

TrustArc at a Medium-sized Digital Organization

Verified User
Manager in Marketing
Sports Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
TrustArc is used to support requests for users to opt-out of data sharing, access their data, or delete their data, pursuant to CCPA, GDPR, and other forms of privacy law. TrustArc provides the mechanism for triaging user requests as they come in, as well as means for initial verification of email addresses that submit said requests.
Pros and Cons
  • Email verification
  • Frontend UI
  • Flexible configurations
  • Easy-to-follow audit trail - each step of the process is clearly defined
  • Integrated process flow - all communication back to data subject is handled through TrustArc
  • Notification schemes - allowing different access levels to be notified when certain processes occur
  • Two-factor authentication upon login is a desirable feature not implemented
  • Standardized reporting on home dashboard
Likelihood to Recommend
TrustArc is well suited for a small-to-medium sized digital organization that is concerned about its ability to fulfill data privacy requirements. TrustArc offers an API integration to allow users to handle a larger volume of requests, but I don't have personal experience with this feature. It is a requirement that a cross-functional data privacy team be established in your organization to get the most use out of this product.
Most Important Features
  • Logging of data subject requests
  • Initial email verification of these requests
  • Communication back to data subject on the status of their request
  • Cookie management on site - allows users to select their cookie preferences
  • GDPR and CCPA compliance
Return on Investment
  • Allow organization to be compliant with data privacy laws is a requirement in 2021
  • Flexible offering allows for control of both digital (cookie) and database record requests
  • Sunk cost - organization requires this type of program, TrustArc is an established vendor in this space
Alternatives Considered
OneTrust offers a similar product offering to TrustArc. Our organization had a legacy relationship with TrustArc with respect to its online cookie management preference solution. OneTrust product offerings do provide much of the same functionality as TrustArc and is worthy of consideration if you are evaluating vendors in this space.
Other Software Used
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