Tryvium
What is Tryvium?
Tryvium is an experience-orchestration platform that provides conversational virtual assistants, customer-service routing, agent tools, and service-management capabilities. The platform supports customer-service, IT service management, HR, and other service operations.
Key Capabilities
- Conversational Virtual Assistant: Provides knowledge retrieval, guided workflows, endpoint automation, and feedback collection through the Jenie virtual assistant.
- Natural Language Processing: Interprets user requests in conversational interactions.
- Omnichannel Communications: Supports Microsoft Teams chat and voice, web chat, SMS, and WhatsApp Business.
- Multilingual Support: Translates real-time chats into a user’s selected language and can store translated chat transcripts.
- Interactive Voice Response: Provides configurable visual IVR (interactive voice response) menus.
- Routing: Supports round-robin, priority-based, and intent-based routing.
- Agent Collaboration: Enables agent conferencing, screen sharing, attachment sharing, and chat-to-voice escalation.
- Agent Workspace: Presents customer information, tickets, agent metrics, reusable message snippets, and canned responses in a single console.
- Administrative Management: Supports user, bot, queue, skill, agent, holiday, routing, and system-message configuration.
- Reporting and Alerts: Provides dashboards, scheduled reports, sentiment alerts, personal-data masking, service-level agreement alerts, and anomaly detection for tickets and user contacts.
- Cloud Deployment: Supports deployment on Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
Audience & Use Cases
- Audience: Customer-service managers, contact-center administrators, IT service-management teams, HR service teams, and support agents.
- Use Case: Automating conversational service requests, routing inbound interactions, managing agent workflows, and monitoring service operations.
Technical Specifications
- Communication channels: Teams chat and voice, web chat, SMS, and WhatsApp Business
- Deployment environments: AWS, Microsoft Azure, and GCP
- Interaction types: Chat, voice, visual IVR, and routed service requests
Categories & Use Cases
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Countries | North America, South America, APAC, Asia and UK |
Downloads
FAQs
What is Tryvium?
Tryvium, a cloud-based contact center solution, offers tools to elevate support teams and employees, and improve the customer experience. The platform enables self-service features, and equips agents with tools to improve service, and provides actionable insights to optimize operations, boost satisfaction, and drive business outcomes.
What are Tryvium's top competitors?
Medallia are common alternatives for Tryvium.