tryvium

Tryvium, a cloud-based contact center solution, offers tools to elevate support teams and employees, and improve the customer experience. The platform enables self-service features, and equips agents with tools to improve service, and provides actionable insights to optimize operations, boost satisfaction, and drive business outcomes.

Features include:

• Jenie – Conversational Virtual Assistant - Knowledge Bot, Guided Steps, End-Point Automation | Collect Feedback
  
• Human Like Conversation - Natural Language understanding
• Channels - Teams Chat, Teams Voice, Web Chat, SMS, WhatsApp for Business
• Multi Lingual - Support for 100+ Languages, Real time chat translated to user language, Convert Language to stored chat transcript
• Visual IVR - Configurable IVR menus, Instant Menu reflection on screen
• Routing Capabilities - Round Robin, Priority Routing, Intent Based Routing
• Collaboration - Conference with Multiple Agents, Screen share with user, Share Attachments, Chat to Voice Switch Chat back scheduling
• Agent Console - User 360 Information, Manage Tickets, Agent Metrics Dashboard, Eliminates toggling multiple screens Snippets & Canned Messages
• Advanced Management Console - User Mgmt, Bot Mgmt, Queue Creation, Skill Creation, Agent Mgmt, Real-time chat monitoring, Holiday Mgmt, Force Routing, Manage System Messages, Configurations
• Reporting & Analytics - Real-time Dashboard, Downloadable & Scheduled Reports, Metrics Dashboard, Sentiment Analysis
• Notifications and Alerts - Realtime Sentiment Alerts, Personal Data Masking, Bad Language Alert, Threshold based SLA Alerts, Detect Anomaly in tickets and user contacts