TrustRadius: an HG Insights company

U-Analyze

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What is U-Analyze?

Omnichannel Analytics
Automated Quality and Performance Management
Agent Performance Coaching
Advanced Reporting​

  • Built-in reports to decipher structured and unstructured data​

  • Custom dashboards for advanced analytics​

Analysis of Agent Performance and Customer Behavior

  • Identifies negative experiences and customer sentiment/frustration/dissatisfaction, inappropriate language etc. ​

  • Assesses agent empathy and politeness​

  • Evaluates call quality, escalations, excessive silence, hold times, etc.​

  • Repeat Caller Language

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated
2022
Top Rated 2022
Top Rated
2023
Top Rated 2023
Top Rated
2024
Top Rated 2024
Top Rated
2025
Top Rated 2025
Top Rated
2026
Top Rated 2026

Technical Details

Technical Details
Deployment TypesOn-Premise, SaaS
Operating SystemsWindows
Mobile ApplicationNo

FAQs

What is U-Analyze?
U-Analyze, from Uniphore, is a post-interaction analytics tool. It enables call and contact center agents to analyze large volumes of customer interactions across digital channels. The vendor aims to help automate call quality management, extract actionable insights from customer conversations, help drive agent compliance, and improve overall agent performance and productivity.
What are U-Analyze's top competitors?
NiCE CXone, Verint Speech and Text Analytics, and Observe.ai are common alternatives for U-Analyze.