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UJET Reviews & Insights

Score9.3 out of 10

13 Reviews and Ratings

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Community insights

TrustRadius Insights for UJET are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use and Navigate: Users consistently mention that the UJET system is easy to use and navigate, with a simple sign-in and registration process. Many reviewers appreciate the user-friendly interface, finding it clear, simple, and intuitive with only necessary options.

Seamless Integration with Other Systems: Users appreciate the integration of UJET with other systems like Kustomer and Zendesk, as it makes communication with customers seamless and efficient. This integration enables users to easily access relevant customer information when answering calls, helping them provide better service.

Reliable Performance: Users find UJET to be reliable, with rare outages or struggles. The stability of UJET's connection is highly regarded by users who note that they rarely experience issues while using the system.

UJET Reviews

2 Reviews

UJET for Contact Center Management

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We utilize it as a Contact Center Management System. IVR and integration with Salesforce. It helps to provide a solution for our service/support team members who are assisting our customers with inquiries. It integrates directly with Salesforce which is where we store most of the customer relationship management information. They are PHI compliant which is critical for our company.

Pros

  • IVR
  • Outbound Calls
  • Transfer Calls
  • Create Case records in Salesforce

Cons

  • CRM integration customization
  • Advanced Reporting
  • SSO Integration

Likelihood to Recommend

Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
VU
Verified User
Team Lead in Information Technology (501-1000 employees)
Vetted Review
UJET
1 year of experience

UJET Rocks!!!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

UJET is used as a phone and chat tool to assist clients with their concerns.

Pros

  • Tracking number of calls and chats everyday
  • Tracking Average handle time
  • View calls waiting in the queue

Cons

  • sometimes there is latency
  • intermittent issues which is fixed by basic trouble shooting

Likelihood to Recommend

I would recommend UJET since we are able to track real-time the average handle time individually and as a team as well as a number of contacts. We are also able to view if there is a call waiting in the queue which makes us manage our every interaction.
VU
Verified User
Employee in Customer Service (51-200 employees)
Vetted Review
UJET
1 year of experience