UniVoIP

UniVoIP is a telecommunications service provider that offers a range of communication solutions aimed at enhancing business productivity and collaboration. According to the vendor, UniVoIP provides various offerings, including Cloud Voice for Microsoft Teams, UCaaS, Contact Center, SD-WAN, and Conferencing. UniVoIP caters to businesses of all sizes, from small startups to large enterprises, and is commonly used in industries such as education, healthcare, financial services, legal, and retail.

Key Features

Cloud Voice for Microsoft Teams: UniVoIP offers a purpose-built cloud voice solution specifically designed for Microsoft Teams. This solution seamlessly integrates voice communication into the collaboration platform. The platform is built on a virtualized cloud-native calling infrastructure and includes features such as auto provisioning, service control for partners, and additional capabilities like fax, analog, and paging. UniVoIP emphasizes the platform's geographical redundancy, resilience, and scalability, ensuring reliable and efficient communication.

UCaaS: UniVoIP's UCaaS solution is a cloud-based phone system that provides advanced features to enhance business communication. Users can manage their presence and communication through mobile applications and a desktop interface, enabling seamless connectivity across devices. UniVoIP prioritizes end-to-end data security protocols, ensuring a secure environment for communication. The solution includes advanced business features such as auto-attendant, call recording, conferencing, and mobile collaboration tools to boost productivity and collaboration.

Contact Center: UniVoIP's Contact Center solution is an omnichannel platform that enables businesses to centrally manage customer preferences and enhance the customer experience. The platform offers call and screen recording capabilities, allowing for supervisor coaching and agent productivity improvement. UniVoIP also provides advanced forecasting tools to predict workloads, optimize staffing, and reduce expenses, ensuring efficient contact center operations.

SD-WAN: UniVoIP's SD-WAN solution offers flexible and scalable network management. With policy-based routing, the platform enhances the performance of mobile users and cloud services, ensuring optimal connectivity. UniVoIP's SD-WAN solution also provides cost savings by reducing WAN costs compared to traditional MPLS networks. The simplified WAN management through centralized management and orchestration further enhances network efficiency.

Conferencing: UniVoIP's UniBridge conferencing platform enables virtual collaboration among dispersed team members. The platform supports livestreaming video for real-time collaboration and communication. Audio and video recording features allow on-demand access to meetings through shareable links. Screen and file sharing capabilities facilitate document transfer across dispersed teams, while meeting summaries with search keywords ensure easy access to information.